BAKERY/ASST DEPT LEADER

The Kroger Co.•Manchester, VA

19d

About The Position

The Bakery Assistant Department Leader helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role supports the department in achieving sales and profit goals and meeting quality assurance standards, while monitoring Bakery department functions and activities. The position also demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The Assistant Department Leader works with associates and store management to develop schedules, goals, training, promotions, budgets, inventory processes, and merchandising plans. The role assists customers with product questions and recommendations, monitors product freshness and department conditions, and reinforces compliance with food safety, workplace safety, legal, and company requirements. The employee must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

Excellent oral and written communication skills.
Knowledge of basic mathematics, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Any management experience.
Any bakery or retail experience.
Second-language ability in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate schedules to manage customer volume.
Train and develop associates and participate in the performance appraisal process.
Help customers feel welcome and appreciated by answering questions, making suggestions, and locating products throughout the department and store.
Inform customers of produce specials and offer product samples to introduce new items.
Review and inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, particularly those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department's period promotional plan.
Assist management with store and department budgets, expense control, profit and loss reviews, and actions based on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory processes; monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure proper temperatures are maintained in cases and coolers and that temperature logs are kept.
Reinforce safety programs by following procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, notifying store management about repairs, and reporting customer or employee accidents.
Report safety risks and issues, as well as illegal activity such as robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance as necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.