Baggage Storage Associate - JFK John F. Kennedy Airport - Full Time

Smarte Carte•New York, NY

4d•Onsite

About The Position

Smarte Carte is seeking a friendly, dependable Baggage Storage Associate to provide exceptional service to travelers in a fast-paced airport environment. In this customer-facing role, you’ll greet and assist passengers, promote baggage storage services, process payments, safely tag and track customer belongings, and help maintain an organized and welcoming service area. This is a great opportunity for someone who enjoys helping people, working independently, and being part of the travel experience. The Baggage Storage Associate is expected to provide superior customer service, while promoting Smarte Carte Baggage Storage and Services to travelers.

Requirements

Passionate approach to customer service, able to handle client needs and concerns.
Proactive approach in applying sales practices.
Positive attitude, strong work ethic
Cultural awareness
Ability to work in a hectic, fast paced environment while maintaining a calm, positive, efficient, and comforting disposition.
Ability to work independently.
Aptitude to learn new applications as needed.
Excellent verbal communication skills
Background screening for Airport Badge is required.
Must be able to push/pull and lift 50 – 70 lbs
Must be able to stand and walk for long periods of time

Nice To Haves

Airport and/or Airline hospitality service experience a plus
Bi or Multilingual a plus

Responsibilities

Deliver premier customer service.
Greet and assist inbound travelers and encourage the use of our services to maximize their travel experience.
Follow established process for tagging and tracking customer property, Baggage Storage SOP
Communicate Baggage Storage requirements to customers.
Process cash and credit card payments using POS register.
Perform ETD (Explosives Trace Detection) screening on all items (training will be provided)
Provide information & respond to inquiries about airport facilities, including but not limited to, baggage carousel information.
Transport carts throughout the airport using mechanized equipment.
Maintain a clean and organized work area.
Wear company prescribed uniform, maintain a neat and well-groomed appearance.
Other duties as assigned.