Baggage Storage Associate - JFK John F. Kennedy Airport - Full Time

SmarteCarte Brand•Jamaica, NY

3d•Onsite

About The Position

Smarte Carte is seeking a friendly, dependable Baggage Storage Associate to provide exceptional service to travelers in a fast-paced airport environment. In this customer-facing role, you’ll greet and assist passengers, promote baggage storage services, process payments, safely tag and track customer belongings, and help maintain an organized and welcoming service area. This is a great opportunity for someone who enjoys helping people, working independently, and being part of the travel experience.

Requirements

Aptitude to learn new applications as needed.
Excellent verbal communication skills
Background screening for Airport Badge is required.
Must be able to push/pull and lift 50 – 70 lbs
Must be able to stand and walk for long periods of time

Nice To Haves

Airport and/or Airline hospitality service experience a plus
Bi or Multilingual a plus
High school diploma or GED preferred.

Responsibilities

Deliver premier customer service.
Greet and assist inbound travelers and encourage the use of our services to maximize their travel experience.
Follow established process for tagging and tracking customer property, Baggage Storage SOP
Communicate Baggage Storage requirements to customers.
Process cash and credit card payments using POS register.
Perform ETD (Explosives Trace Detection) screening on all items (training will be provided)
Provide information & respond to inquiries about airport facilities, including but not limited to, baggage carousel information.
Transport carts throughout the airport using mechanized equipment.
Maintain a clean and organized work area.
Wear company prescribed uniform, maintain a neat and well-groomed appearance.
Other duties as assigned.