Baggage Control Room System Operator

Munich Airport NJ LLC•Newark, NJ

3d•Onsite

About The Position

This shift-based position is the operator of the baggage handling system plant including all conveyors, in-line x-ray units and BHS components. The operator constantly occupies the Baggage Handling System Control Room and monitors the electro-mechanical facilities of the baggage handling system including the integrated hold baggage screening via SCADA and CCTV. A technical operator, coordinating fault rectifications as well as bag jam resolutions from the control room. The operator proactively takes action in case of disturbance and communicates to staff and stakeholders. These tasks are aided by several so-called high level control systems such as the SCADA, Bag Performance Monitoring Tools, CCTV, and SAC. The SCADA Operator commandeers the group of bag jammers and ensures they respond to any occurrence that disrupts the bag flow in the system and ensures that the teams are safe in the system while performing their tasks by isolating the relevant system parts. The position is cross trained with the BHS Control Room Scheduling Operator.

Requirements

Experience in operating automated systems
Experience in leading baggage operations
Able to make decisions by taking into consideration Munich Airport NJ’s standard operating procedures, safety regulations, and service agreements.
Provides operational solutions to technical or operational problems.
Able to understand complex sequences of operation and launch the process to be executed when necessary.
Must be able to understand complex technical equipment including IT and software processes.
Excellent knowledge in standard PC application software
Accepts responsibility
Good communicator that communicates clearly with all levels of staff
Service minded
Safety minded
Self-starter with initiative
Ability to work unsupervised

Nice To Haves

Bachelor’s Degree in an aviation-related or any of the BHS disciplines preferred

Responsibilities

Manning the BHS Control Room on shift basis
Monitors the BHS plant via the SCADA system and the CCTV
Reacts to any fault that occurs in the BHS and is indicated on the SCADA
Acts on irregular observations on the CCTV such as bag jams or unauthorized intrusions
Reports technical errors to the relevant maintenance team
Ensures undisrupted baggage flows
Starts and stops conveyor lines and BHS sub-systems
Coordinates maintenance activities with the field teams
Communicates occurrences of operational impact to Duty Manager and stakeholders
Constantly monitors the alarm banner on the SCADA workstations
Monitors the event log of the BHS
Resets alarms after successful alarm resolution
Constant coordination with the Scheduling Operator
Retrieves statistics such as bag counts and screening data from the systems and reports them to the BHS Analyst
Maintains a log of events in the BHS control room logbook (manually and electronically)
Ensures compliance with agreed standard operating procedures (SOPs)
Ensures compliance with service level agreements (SLA) and key performance indicators (KPI) of contractors working in the BHS
Interferes where safety and security violations are observed
Supervises the trunk radio charging stations
Coordinates evacuation in case of emergencies
Operates the BHS Scheduling workstations in the same control room if and when required
Shall never leave the position unattended Comfort pauses such as meal or toilet breaks will be covered by the Scheduling Operator
Prepares a 24-hour shift report