Badging Manager

ABM•Charlotte, NC

About The Position

We are seeking an experienced and highly organized Badging Manager to lead and oversee all badging operations supporting employee onboarding and credential renewals. This role is responsible for managing the end-to-end badging process, ensuring full compliance with regulatory requirements set by Customs and Border Protection (CBP) and driving operational efficiency across the function.

Requirements

Bachelor’s degree or equivalent work experience preferred.
3–5+ years of experience in badging, credentialing, onboarding operations, or a related administrative function.
Prior leadership or supervisory experience required.
Strong knowledge of airport badging processes, CBP, TSA, or similar regulatory requirements preferred.
Proficiency in database and document management systems (QuickBase experience a plus).
Exceptional organizational and problem-solving skills with strong attention to detail.
Excellent communication and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced, compliance-driven environment.

Nice To Haves

Proactive and strategic leader who can both manage daily operations and drive improvements.
Highly detail-oriented with a strong compliance mindset.
Comfortable making decisions and handling escalations in a regulated environment.
A strong collaborator who can work cross-functionally with internal teams and external agencies.
Reliable, accountable, and capable of meeting strict deadlines while maintaining accuracy.

Responsibilities

Manage, train, and support badging administrators and coordinators.
Assign workloads, monitor productivity, and ensure timely completion of all badging activities.
Serve as the primary escalation point for complex or sensitive badging issues.
Oversee the preparation and submission of badging paperwork for new hires and renewals.
Ensure all documentation meets CBP, MWAA, and TSA regulatory requirements.
Maintain compliance with airport security protocols, including SIDA badge issuance and renewals.
Conduct regular audits to ensure accuracy, completeness, and compliance of all badging records.
Manage the end-to-end badging process, including document collection, verification, submission, fingerprinting, and badge issuance.
Coordinate scheduling for applicant appointments, fingerprinting, and badge pickups.
Serve as the primary liaison with CBP, MWAA, and other regulatory agencies.
Oversee the maintenance of applicant profiles in systems such as QuickBase.
Ensure data integrity, accuracy, and timely updates across all badging records.
Generate reports and track key metrics related to badging volume, turnaround time, and compliance.
Identify process improvement opportunities to enhance efficiency and reduce errors.
Develop and implement standard operating procedures (SOPs) and best practices.
Ensure the team is trained on evolving regulations, tools, and procedures.
Ensure all sensitive and confidential information is handled securely and in compliance with data privacy requirements.
Mitigate risk by enforcing strict adherence to security protocols and documentation standards.