Badge Office Administrative Assistant
About The Position
The Front Desk & Check-In Clerk serves as the primary point of contact for individuals seeking services or making inquiries at the Badge Office. The role supports efficient appointment scheduling, walk-in booking, online queue management, and timely, accurate information delivery, using a pleasant and informed approach. Clerks use computers, laptops, and software applications to verify credentials, process badge applications, and guide customers on badging, training, and security requirements. They stay current on safety and security standards, badging processes, training needs, appointment scheduling, and credentialing portal software. The role also supports a safe workplace by following standards and reporting hazards and custodial needs, and helps protect the airport environment by reporting breaches or questionable activity and observations. Clerks may assist with special events and uphold compliance with airport regulations while serving travelers and airport personnel in a fast-paced environment.
Requirements
- High school diploma or GED equivalency.
- At least six months of experience in a customer service-related position or administrative environment.
- Proficient to advanced skills using web-based applications in a Windows-based operating environment.
- Ability to work in a fast-paced environment and switch rapidly between tasks.
- Effective organizational and time management skills.
- Cheerful, people-centric approach and superior communication skills.
- Detailed knowledge of the credentialing process, including badging and related training.
- Full understanding of the Life Cycle document and Security Badging Front Desk SOP document.
- Knowledge of QLess, SAFE, TrackStar, and PhoenixU online software in a Windows-based operating environment.
- Understanding of airport rules, regulations, and security procedures.
- Knowledge of upcoming changes to airport operations and facilities that affect customers.
- Knowledge of airport facilities and services, City of Phoenix offerings, and attractions, with a commitment to staying updated.
Responsibilities
- Serve as the first point of contact for people seeking Badge Office services or making inquiries.
- Confirm appointments, book walk-ins, manage the online queue, and provide accurate and timely information.
- Use computers, laptops, and required software to perform front desk and check-in tasks.
- Stay current on safety and security standards, badging processes, training needs, appointment scheduling, and credentialing portal software.
- Follow workplace standards and report hazards and custodial needs.
- Report security breaches and questionable activity or observations.
- Assist with special events and uphold compliance with airport regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
