Backroom Coordinator | Supervisor | Homesense

TJX • Jacksonville, FL

6d • Onsite

About The Position

The Backroom Coordinator is responsible for executing receiving and merchandising standards and ensuring Associates process merchandise efficiently and effectively as a team. The role supports an excellent customer experience by engaging with customers, maintaining a clean and organized store, and modeling exceptional customer service.

The Coordinator orchestrates truck deliveries and prioritizes processing merchandise onto the sales floor. They train and mentor Associates in merchandising and processing, monitor team productivity, coach as needed, and organize and rotate back stock for replenishment. The role maintains merchandising, signage, cleanliness, organization, and recovery standards in the backroom, and ensures merchandise is properly tagged, hung, secured, and coded.

The Coordinator communicates priorities and progress with management and Associates, partners with Management on training needs, and helps ensure tasks follow the store plan. The position also supports compliance with labor laws and company policies, recycling and applicable hazardous-waste programs, shrink-reduction goals, credit and loyalty programs, and store safety. Other duties may be assigned.

Requirements

• Able to work a flexible schedule, including nights and weekends.
• Superior communication and organizational skills, with attention to detail.
• Capable of multitasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Capable of lifting heavy objects, with or without reasonable accommodation.
• Able to train others.
• At least 1 year of retail experience.
• At least 6 months of leadership experience.

Responsibilities

• Execute receiving and merchandising standards while ensuring Associates process efficiently and effectively as a team.
• Promote an excellent customer experience by engaging with customers and modeling exceptional customer service.
• Create a positive internal and external customer experience and promote honesty, integrity, and confidentiality.
• Orchestrate truck delivery and prioritize processing merchandise onto the sales floor.
• Train and mentor Associates on merchandising and processing principles.
• Ensure merchandise is properly tagged, hung, secured, and coded.
• Coordinate with the Coordinator on Duty to support the efficient flow of goods to the sales floor.
• Ensure Associates complete tasks according to the store plan and prioritize tasks as needed.
• Monitor team productivity and coach Associates as necessary.
• Organize and rotate back stock for easy replenishment.
• Maintain merchandising philosophy and signage standards.
• Maintain backroom organization, cleanliness, and recovery standards.
• Ensure compliance with recycling and, where applicable, hazardous-waste programs.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Give and receive recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for Associates meeting service or hours requirements
• Medical, dental, and vision coverage for Associates meeting service or hours requirements
• Health savings account (HSA) for Associates meeting service or hours requirements
• Health care flexible spending account (FSA) for Associates meeting service or hours requirements
• Life insurance for Associates meeting service or hours requirements
• Short- and long-term disability coverage for Associates meeting service or hours requirements
• Paid parental leave for Associates meeting service or hours requirements
• Paid holidays, vacation, and sick leave for Associates meeting service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed