Backroom Coordinator

The TJX Companies, Inc.•Fort Worth, TX

5d•Onsite

About The Position

The Backroom Coordinator is responsible for executing receiving and merchandising standards and ensuring Associates process merchandise efficiently and effectively as a team. The role supports an excellent customer experience by engaging with customers, maintaining a clean and organized store, and modeling exceptional customer service. The Coordinator orchestrates truck delivery and prioritizes moving merchandise to the sales floor; trains and mentors Associates on merchandising and processing; ensures merchandise is properly tagged, hung, secured, and coded; and coordinates with the Coordinator on Duty to maintain an efficient flow of goods. The position monitors team productivity, coaches Associates, organizes and rotates back stock, and upholds merchandising, signage, cleanliness, organization, recovery, and safety standards. The role also supports recycling and applicable hazardous-waste programs, communicates priorities and progress to management and Associates, partners with Management on training needs, ensures compliance with labor laws and company policies, promotes credit and loyalty programs, and participates in shrink-reduction efforts. Other duties may be assigned.

Requirements

One year of retail experience.
Six months of leadership experience.
Able to work a flexible schedule, including nights and weekends.
Superior communication and organizational skills, with attention to detail.
Able to multitask.
Able to respond appropriately to changes in direction or unexpected situations.
Works effectively as a team player with peers and supervisors.
Able to lift heavy objects, with or without reasonable accommodation.
Able to train others.

Responsibilities

Create a positive internal and external customer experience and model exceptional customer service.
Promote honesty and integrity and maintain confidentiality.
Orchestrate truck delivery and prioritize processing merchandise onto the sales floor.
Train and mentor Associates on merchandising and processing principles.
Ensure merchandise is properly tagged, hung, secured, and coded.
Communicate with the Coordinator on Duty to support efficient movement of goods to the sales floor.
Ensure Associates complete tasks according to the store plan and reprioritize as needed.
Monitor team productivity and coach Associates as necessary.
Organize and rotate back stock for easy replenishment.
Maintain merchandising philosophy and signage standards.
Maintain backroom organization, cleanliness, and recovery standards.
Ensure compliance with recycling and, where applicable, hazardous-waste programs.
Communicate priorities accurately and effectively with management and Associates and provide progress updates.
Give and receive recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.