ConvergeCONSUMER, Backend DevOps_Products & Platforms

Deloitte • Jersey City, NJ

26d • $110,700 - $218,300

About The Position

ConvergeCONSUMER is a product-driven business combining consumer insights with prediction and optimization capabilities to help consumer-focused businesses improve decisions, deliver personalized experiences, and drive growth, loyalty, and profitability. It operates with the speed and agility of a startup within a large professional services firm.

The Backend DevOps & UAT Engineer is the technical backstop for product delivery teams. The role troubleshoots backend issues, coordinates User Acceptance Testing (UAT), and tracks problems through resolution so delivery blockers do not go unresolved. The position supports product releases and client implementations by validating backend functionality, environments, data, and integrations, and by supporting CI/CD pipeline health.

Recruiting for this role ends on 11/30/2026. The role requires 5+ years of backend development or DevOps experience. Travel is 0–10% on average, depending on the work and clients served. The reasonable estimated wage range is $110,700–$218,300, and the role may also be eligible for a discretionary annual incentive program.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of backend development or DevOps experience supporting product delivery or implementation troubleshooting.
• Hands-on experience with UAT coordination, defect tracking, and escalation management across engineering and delivery teams.
• Ability to travel 0–10% on average, depending on the work and clients and industries/sectors served.
• Legally authorized to work in the United States without employer sponsorship now or at any time in the future.
• Methodical troubleshooting skills, including isolating root causes across multiple system layers under time pressure.
• Ability to work across engineering, delivery, and product teams to track issues through resolution.
• Detail-oriented testing approach, including consideration of edge cases and downstream effects of changes.
• Clear written communication skills for documenting issues and steps so others can follow them.
• Ability to remain calm under pressure while triaging and escalating delivery-blocking issues.
• Continuous-improvement mindset focused on reducing recurring issues over time.

Nice To Haves

• Experience with CI/CD tooling and pipeline troubleshooting.
• Experience supporting client-facing product implementations or deployments.

Responsibilities

• Troubleshoot backend issues arising during product delivery and client implementations, working across environments to isolate root causes.
• Coordinate UAT for product releases and catch and resolve issues before go-live.
• Escalate and track defects and delivery blockers across engineering, delivery, and product teams until resolved.
• Build and maintain test scripts and scenarios to validate backend functionality before releases.
• Partner with delivery teams to validate environment configuration, data, and integration issues during implementations.
• Support CI/CD pipeline health and flag recurring failure patterns to engineering.
• Document recurring issues and troubleshooting steps to build the team's shared knowledge base.

Benefits

• Broad range of employee benefits; specific benefits are not enumerated in the posting.
• May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable factors.
• Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior