Back Office Trainer

Healthcare Outcomes Performance Co. (HOPCo)•Phoenix, AZ

8h•Hybrid

About The Position

The CORE Institute team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career. The CORE Institute delivers integrated, comprehensive musculoskeletal and neurological care. The CORE Institute is built upon a foundation of pioneering research, academics, community service, and a passion for excellence in patient care. The organization continues to be a leader in payor-reform initiatives, and it is at the forefront of systems-based quality programs which drive value and improve the quality of patient care. As The CORE Institute continues to grow, we are looking for a Back Office Trainer. Please see below for the functions and requirements to be a Back Office Trainer with The CORE Institute.

Requirements

High school diploma or GED
Graduation from an accredited Medical Assistant training program at an accredited school or institution and/or a Licensed Practical Nurse (LPN) license
Experience working in the back office as a Medical Assistant required
Must have flexibility to travel to onboard newly acquired HopCo sites nationally and provide training as needed
Comprehensive knowledge of medical terminology and HIPPA guidelines.
Comprehensive knowledge of clinic flow and throughput, delivery of excellent customer service and best practices.
Comprehensive understanding of CORE’s Workflows and Standard Operating Procedures.
Strong time management and organizational skills
Strong leadership and public speaking (small group) skills
Ability to maintain patient and employee confidentiality.
Ability to communicate with upset and frustrated patients while consistently providing excellence customer service.
Ability to demonstrate empathy, concern, good listening skills and compassion for all patients.
Consistent delivery of excellent patient care
Ability to motivate and inspire others with contagious positive energy to take action and lead them to delivery consistently excellent patient care.
Ability to establish good working relationships with both internal and external customers.
Ability to type a minimum of 40 wpm.
OSHA Requirements and training to include: Safety Training

Nice To Haves

Experience in Orthopedics is preferred
Experience with training personnel preferred
Bilingual (Spanish/English) preferred.

Responsibilities

All essential functions of the Medical Assistant
Provides back office training and instruction to CORE employees
Provides Service Excellence training and instruction to CORE employees
Independently performs ongoing competency and performance evaluation of employees participating in training.
Utilizes discretionary judgment to determine employee’s eligibility for completion of training program and release into home base clinic.
Conducts regular audits of back office performance
Conducts regular audits of adherence to CORE standard operating procedures and workflows
Updates standard operating procedures, workflows and applicable BO training checklists
Serves as a mentor and resource for CORE employees
Communicates clearly and effectively in verbal and written communication
Shares appropriate information at all levels of the organization
Assist in coordination of training and review schedules for employees
Updates provider templates
Actively participates in the generation of new ideas
Responsible for communication and public speaking to employees of CORE as well as other outside entities
Active participation in curricula building and maintenance for the Center of Excellence