Back Office Manager/Application Engineering Manager

Grundfos•Lenexa, KS

6d•Hybrid

About The Position

Are you a technical leader who thrives on building high-performing engineering teams and delivering exceptional customer support in the pump and water technology industry? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives. As our new Back Office Manager/Application Engineering Manager, West US & Canada , you'll be leading and developing a Back Office Engineering team that delivers accurate, timely technical support and quotation excellence while driving continuous improvement across processes, performance, and customer experience. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging. This position follows a hybrid work model (3 days in office, 2 days remote) and will be based out of our Brookshire, TX office. What you will be doing As a key part of the Customer Sales & Support Center (CSSC) team, you'll create impact by building a culture of operational excellence and technical leadership that ensures customers receive best-in-class engineering support and pumping solutions.

Requirements

A Bachelor's degree in Mechanical Engineering, Industrial Engineering, HVAC Engineering, or a related technical discipline (or equivalent combination of education, training, and industry experience).
7+ years of experience in technical sales, applications engineering, technical customer support, or a related engineering function.
5+ years of experience managing and developing people in a technical environment.
Proficiency with CRM, ERP, and business intelligence tools (e.g., Power BI) for data-driven performance management.
Qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Nice To Haves

Industry experience in pumps, HVAC, or modular solutions.
Demonstrated success leading continuous improvement and change management initiatives.

Responsibilities

Lead, coach, and develop the Back Office Engineering team—setting clear expectations, managing workload priorities, and driving accountability for performance and professional growth.
Provide technical leadership on complex customer inquiries, product selection, and pumping solutions, reviewing and approving quotations and proposal packages for accuracy and commercial soundness.
Monitor team performance using CRM, Power BI, and ERP tools to track productivity, response times, and quality—leveraging data to proactively address gaps and improve effectiveness.
Drive continuous improvement initiatives that simplify processes, eliminate inefficiencies, and enhance the team's ability to exceed customer expectations.
Partner cross-functionally with Sales, Operations, Product Specialists, and Engineering to resolve issues, support business growth, and share best practices across the organization.
Support recruitment, onboarding, workforce planning, and succession planning to ensure the team is resourced and positioned for long-term success.