Back Office/Application Engineer
About The Position
Are you passionate about solving complex technical challenges and delivering world-class customer experiences in the pump industry? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new Back Office/Application Engineer, you will be providing expert technical support and tailored engineering solutions to customers while strengthening our team's capabilities across product sizing, system integration, and application engineering. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging. You will follow a hybrid work model based in our office in Brookshire, TX.
Requirements
- A bachelor’s degree in engineering or equivalent with 3+ years of relevant experience.
- Fundamental product and application knowledge of pumps, control panels, motors, variable speed drives, and pump accessories.
- Working knowledge of SAP (CRM/SD) and proficiency in MS Office applications.
- Excellent written and spoken English with strong communication and relationship-building skills.
Nice To Haves
- Application engineering experience in the pump industry.
- Previous experience in a customer service or technical support environment.
- Proven ability to anticipate customer needs and proactively deliver solutions.
Responsibilities
- Provide second-level technical support including detailed product sizing, application engineering, system integration, and accessory selection for complex customer inquiries.
- Support sales teams by managing technical aspects of tenders and mid-scale projects, delivering accurate specifications and engineering calculations.
- Handle escalated inquiries and quotations across multiple channels including phone, email, live chat, and instant messaging.
- Identify business opportunities and hand over leads to external sales while implementing value-added services to strengthen customer relationships.
- Provide technical guidance and solutions for heat exchanger and accessories quotations, supporting other team members.
Benefits
- Flexible hours
- Home working opportunities
- Parental support
- Annual bonuses
- Health insurance
- Strong focus on well-being activities
- Three days' additional paid leave for volunteering in your community
- Access to on-demand training and learning sessions
- Carefully structured programmes to pursue personal and professional development opportunities
- Paid time off
- Paid holidays
- Merit increases
- Bonuses
- Employee stock purchase programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
