Back Office Lead

Frontier Dermatology•Seattle, WA

1d•Onsite

About The Position

Frontier Dermatology invites skilled and dedicated professionals to explore our openings throughout our 35+ locations in Oregon and Washington, and become an integral part of our operational success. Our team is essential to our mission of providing exceptional patient care, and we are looking for individuals who share our commitment to excellence. Join us in shaping the future of dermatological support services while advancing your career in our esteemed medical practice. Grow With Us: We’re excited to introduce a new Lead Medical Assistant opportunity for those desiring to enter the Leadership field! Position Details: Overview: Do you enjoy taking the lead in a clinical practice? Work alongside our our clinical Medical Assistants in conjunction with leadership team to ensure consistent workflows, and high quality patient experience.

Requirements

High School diploma or general education degree (GED)
Graduate of an accredited Medical Assistant program or equivalent
Current Medical Assistant Certification/Registration
One to two years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Plans, organizes, and leads day-to-day clinical support services across assigned locations in partnership with the District Supervisor and District Manager.
Provides in-clinic coverage, coaches and trains Medical Assistants, and coordinates staffing to ensure consistent workflows and a high-quality patient experience.
Supports compliance, safety, and operational readiness by monitoring clinical tasks/logs, reinforcing standards, and escalating issues as needed.
Performs a day-end walk through at assigned location to verify that all exam rooms and shared patient areas are clean, doors locked, and lights are off or delegated to other clinical staff.
Counsels clinical staff if rooms are left dirty, supplies are not stocked, instruments are not cleaned, or clinical logs (including tasks, labs, path, or other) are not up to date.
Jumps in to assist as needed and helps teams prioritize.
Rounds on the MA team daily, preferably multiple times per day.
Schedules additional time at clinics with higher patient volumes, new staff, etc. as appropriate.
Assigned to work in clinic a minimum of 2 days per week up to 5 days per week for sick call, planned vacation coverage, vacancies, or training coverage.
Ensures “Float” MAs have shift start and end times, locations, and directions each day.
Prepares schedules in Schedule Anywhere Shifts as requested by the District Supervisor (or other scheduling spreadsheets/software) 2 months in advance.
Verifies all the provider’s EMA path and lab logs are correctly updated by the MAs and providers and communicates discrepancies to each clinical team as appropriate.
Monitors tasks daily to ensure each clinical team is completing tasks in a timely manner.
Helps facilitate extra assistance when tasks get behind to maintain compliance and patient outreach standards.
Assists with clinical issues involving patients, providers, or staff.
Documents service recovery steps and reviews with District Supervisor as needed.
Facilitates MA needle stick protocols: ensures paperwork is complete throughout the process.
Works with Employee Health and Safety Officer and informs the District Supervisor right away if issues arise.
Attends monthly safety meetings.
Provides clinical training for new MAs.
Assigns back up trainers for days covering in clinics or out of office.
Monitors training logs and progress toward milestones for both trainers/trainees.
Documents and updates progress toward required performance standards required to perform various clinical support functions.
Maintains full understanding of all clinical services provided by location including but not limited to; general dermatology, cosmetics, Mohs, Xtrac, UVB, PDT, etc. And front office or other workflows as appropriate and identified by the District Supervisor.
Assigns and monitors Monthly Location Checks (expired meds, AED check, etc.).
Orders replacement items as needed.
Performs Annual and Quarterly Facility Reviews, reports issues to the District Supervisor as needed.
Assists in ordering supplies, opening packages, restocking, and managing supply expiration dates as assigned by the District Supervisor.
Coordinates and presents at scheduled MA meetings.
Works with District Supervisors on the most appropriate and highest priority agenda items.
Assists the District Supervisor with annual performance reviews.
Participates in interviews as needed.