Anthropologie Back of House Specialist

Urban Outfitters•Ann Arbor, MI

2d•Onsite

About The Position

The Back of House Specialist enhances the customer experience by managing back of house operations and omni service processes. They prioritize product flow and replenishment based on merchant impact, adhere to processing and tagging standards, and support timely visual execution. They maintain organization in both the sales floor and back of house, strategically process order queues to prevent backlog, and use store technology to ensure a seamless omni-channel shopping experience. Additionally, they maintain packaging standards to exceed customer expectations. This role involves understanding how the merchant process impacts business, effectively leading and executing the product flow process including shipment receipt, processing, and placing product, and overseeing back of house standards to impact organization and efficiency. The specialist is responsible for keeping all receiving, shipping, stock, and supply areas clean and organized, adhering to safety standards, ensuring inventory accuracy, reducing product loss, and upholding company policies to support profitability. They also oversee the omni process to maintain fill rates and brand standards, manage organizational standards for supplies, technology, and order staging, and facilitate the transfer of online products back to the warehouse. Communication with the leadership team is essential for sharing information regarding Omni, shipment, restock, and back of house organization, escalating issues, and collaborating on progress and support needs to maximize efficiency and maintain omni-channel standards.

Requirements

Ability to work flexible hours to meet the needs of the store product flow and omni channel demand (including mornings, nights, and weekends)
Proven track record in leading operational processes and achieving measurable results
Eagerness to learn and grow within the organization

Responsibilities

Understands how the merchant process impacts business and prioritizes product flow and replenishment accordingly.
Strategically processes order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders
Adheres to proper processing and tagging standards while maintaining visual merchandising standards
Maintains standards through the use of proper packaging to exceed the customer’s product expectations
Supports timely execution of product placement and other visual priorities
Keeps the sales floor and back of house clean and organized to ensure product is easy to find and restock
Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer
Effectively leads and executes the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product
Oversees back of house standards and exercises decision-making to impact organization and efficiency.
Keeps all receiving, shipping, stock, and supply areas clean and organized
Adheres to the store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policies and procedures to support the profitability of the store
Oversees the omni process to ensure fill rates are maintained and the brand standard is followed
Oversees organizational standards related to supply needs, technology, workstations, order staging, and pickup areas
Facilitates the transfer of online products back to the warehouse
Communicates daily with the leadership team and shares relevant information regarding Omni, shipment, restock and back of house organization to ensure task completion
Proactively escalates issues that may be impacting the ability to meet company standards
Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency
Sets an energized pace to establish and maintain omni-channel standards and service level agreements