Anthropologie Back of House Specialist

Urban Outfitters•Glen Mills, PA

23h•Onsite

About The Position

The Back of House Specialist enhances the customer experience by managing back of house operations and omni service processes. This role involves prioritizing product flow and replenishment based on merchant impact, adhering to processing and tagging standards, and supporting timely visual execution. The specialist is responsible for maintaining organization in both the sales floor and back of house, strategically processing order queues to prevent backlog, and utilizing store technology to ensure a seamless omni-channel shopping experience. Additionally, they maintain packaging standards to exceed customer expectations. The role also encompasses leading and executing the product flow process, overseeing back of house standards for efficiency, maintaining cleanliness in all receiving, shipping, stock, and supply areas, and adhering to safety standards, inventory accuracy, and company policies to support profitability. They oversee the omni process to ensure fill rates and brand standards are met, manage organizational standards for supplies, technology, workstations, order staging, and pickup areas, and facilitate the transfer of online products back to the warehouse. Communication with the leadership team regarding Omni, shipment, restock, and back of house organization is crucial, as is proactively escalating issues and collaborating to maximize efficiency and maintain service level agreements.

Requirements

Ability to work flexible hours to meet the needs of the store product flow and omni channel demand (including mornings, nights, and weekends)
Proven track record in leading operational processes and achieving measurable results
Eagerness to learn and grow within the organization

Responsibilities

Understands how the merchant process impacts business and prioritizes product flow and replenishment accordingly.
Strategically processes order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders
Adheres to proper processing and tagging standards while maintaining visual merchandising standards
Maintains standards through the use of proper packaging to exceed the customer’s product expectations
Supports timely execution of product placement and other visual priorities
Keeps the sales floor and back of house clean and organized to ensure product is easy to find and restock
Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer
Effectively leads and executes the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product
Oversees back of house standards and exercises decision-making to impact organization and efficiency.
Keeps all receiving, shipping, stock, and supply areas clean and organized
Adheres to the store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policies and procedures to support the profitability of the store
Oversees the omni process to ensure fill rates are maintained and the brand standard is followed
Oversees organizational standards related to supply needs, technology, workstations, order staging, and pickup areas
Facilitates the transfer of online products back to the warehouse
Communicates daily with the leadership team and shares relevant information regarding Omni, shipment, restock and back of house organization to ensure task completion
Proactively escalates issues that may be impacting the ability to meet company standards
Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency
Sets an energized pace to establish and maintain omni-channel standards and service level agreements