Chick-fil-A Back of House Operations Leader

Cooper Connect•Medina, OH

11d•Onsite

About The Position

Chick-fil-A Medina is seeking a Back of House Operations Leader (Maintenance Coach) to join their leadership team. This role is a hands-on leadership opportunity that combines kitchen operations, team development, facilities stewardship, and preventative maintenance. The leader will help manage daily Back of House operations, develop Team Members and future leaders, and ensure the restaurant consistently delivers remarkable food quality, food safety, and operational excellence. Working with an experienced leadership team, the individual will learn to manage systems, coach and develop others, improve efficiency, and create a culture of accountability and ownership. This role also involves maintaining the restaurant's equipment and facilities, protecting the tools and systems that enable high-level operation. The company is looking for a leader who enjoys developing people, solving problems, improving processes, and taking ownership of the details that drive a successful kitchen operation. This is presented as an exceptional long-term career opportunity for those seeking leadership growth and a meaningful impact on both people and operations.

Requirements

Minimum 1 year of leadership experience in a workplace environment
Experience leading people in a fast-paced setting
Comfortable working in both operational and hands-on environments
Strong problem-solving and organizational skills
Ability to work open availability
Desire to develop others and lead through servant leadership
Must have basic understanding of kitchen operations
Passion for Chick-fil-A's values

Nice To Haves

Experience in restaurants, facilities, manufacturing, construction, maintenance, skilled trades, military leadership, or operations leadership is preferred
Technical training, trade school, OSHA certifications, or maintenance experience is a plus
Hospitality experience (preferred)

Responsibilities

Delivering operational excellence, working through all areas of BOH to ensure production remarkable food quality
Lead and develop Back of House Team Members and future leaders
Become certified in restaurant operations and shift leadership
Build and oversee preventative maintenance systems for a $7M+ restaurant
Protect and steward restaurant equipment, facilities, and assets
Coordinate vendor relationships and facility service providers
Develop cleaning and maintenance schedules that support operational excellence
Troubleshoot facility and equipment issues while creating long-term solutions
Identify and coach high-potential Team Members for future leadership opportunities
Support food safety, cleanliness, and operational standards
Help create a culture of servant leadership, accountability, and continuous improvement
Building high-performance teams, identifying and coaching leaders for Back of House
Manage a team of 50+, creating an inspiring vision, coaching and holding people accountable to high standards
Increasing profitability through implementing procedures to reduce costs, increase productivity, and managing lean inventory systems.
Maintaining a work environment that ensures and promotes food & team safety