Back Counter Parts Sales - Day Shift

Papé Group•Anchorage, AK

17h•$30•Onsite

About The Position

Pape’ Kenworth is seeking a Back Counter Salesperson to join their team in Anchorage, AK. This role involves working in a positive, high-energy environment, being a go-to person, and providing a great customer experience. Pape’ invests in employee careers through training, resources, and support, offering excellent compensation, work-life balance, and benefits.

Requirements

Self-motivated and assertive drive, with the ability to work in solitude for most of the shift.
Knowledge of Class 8 Truck parts.
At least one year of experience in parts sales or as a diesel technician.
Ability to communicate effectively with customers by telephone and in person.
Excellent customer service and problem-solving skills.
Above-average organizational skills.
Cash handling experience.
Ability to lift heavy items, sometimes over 100lbs, but often over 40lbs.

Nice To Haves

Experience with ECAT or a similar program.
Knowledge of parts inventory.
Ability to operate pallet jacks and forklifts (training is available).

Responsibilities

Work closely with the Service Department to ensure a high level of parts support.
Research, source, and price parts for service repairs.
Determine parts needs using literature, computer programs, and parts knowledge.
Pull parts and stage them for service technicians and customers.
Maintain knowledge of products, services, and parts, including associated costs.
Complete all necessary paperwork accurately and in a timely manner.
Provide relief for front counter parts members, including responding to customers in person or by telephone and providing quotes or estimates.
Process credits, make adjustments, and monitor restocking charges on all parts sales.
Perform shipping/receiving and warehouse duties as assigned.
Work Monday – Friday 7:00 am - 3:30 pm.