Parts Sales Representative - Back Counter
About The Position
The Parts Sales Representative for the Back Counter is responsible for managing parts order requests received via telephone, e-mail, or in-person. This role involves utilizing manufacturer and vendor catalogs to accurately locate parts for both internal and external customers, and advising them on related parts. Key duties include following up on backordered parts and communicating status updates to customers. The representative must ensure adherence to inventory control practices, communicate inventory issues to the Parts Manager, and coordinate with the Service Department regarding parts availability and pricing. Ultimately, the position aims to provide effective solutions for customer needs and assist with various other projects as required.
Requirements
- High school diploma or GED
- Two (2) years of heavy truck/auto parts or shop experience
- Customer service skills
- Good written and verbal communication skills
Nice To Haves
- Mechanical aptitude
Responsibilities
- Handle parts order requests via telephone, e-mail, or in-person
- Utilize manufacturer and vendor catalogs to locate parts for customers, internal and external
- Advise customers on related parts
- Follow up on backordered parts, and contact customer with status
- Ensure that inventory control practices are followed
- Communicate with Parts Manager on inventory issues
- Communicate with Service Department regarding parts availability and pricing
- Provide solutions for the needs of our customers
- Assist with other projects as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
