Back Parts Counter Representative

Penske Automotive Group • Village of Port Chester, NY

22h • Onsite

About The Position

BMW Service Center, a Penske Automotive Group dealership, is looking for an experienced Parts Counter Representative to join their team and help deliver extraordinary customer experiences. At Penske Automotive Group (PAG), they strive to create a positive and challenging workplace that promotes excellence and achievement, aiming to deliver the very best experience possible to their customers. They are seeking dedicated and motivated professionals who share this passion. This role offers a professionally and financially satisfying job with the opportunity to make a positive impact on the organization and customers daily. As a Parts Counter Representative, the individual will support both retail and wholesale customers, as well as service technicians, by ensuring timely and accurate delivery of parts, thereby contributing to customer satisfaction and smooth operations.

Requirements

• Genuine interest in providing an exceptional customer experience
• Friendliness, enthusiasm, reliability, and a positive "team-player" attitude
• Excellent communication, interpersonal, and organizational skills
• Strong work ethic and ability to thrive in a fast-paced, results-driven environment
• Excellent customer service skills
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including, but not limited to, hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know
• Ability to ensure use of proper safety equipment
• Computer proficiency
• Excellent communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership, and organization
• High school diploma or the equivalent
• One-year related experience or equivalent combination of education and experience
• Possess a valid driver's license

Nice To Haves

• Associate's degree (A. A.) or equivalent
• Two years related experience and/or training; or equivalent combination of education and experience
• Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler
• ASE Certification
• i-Car Certification
• Specific manufacturer's certification

Responsibilities

• Support both customers and service technicians by ensuring required parts are available when needed
• Ensure every interaction reflects world-class service
• Maintain an unparalleled level of detail and accuracy in a fast-paced environment
• Focus on customer and technician satisfaction while ensuring profitability
• Provide knowledgeable assistance regarding parts questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy
• Strive to grow the dealership and your career by setting monthly and annual goals for the Parts Department with the Parts Manager and reporting on your progress

Benefits

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.
• Competitive compensation and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees