Back Counter Parts Associate

CraneWorks • Williston, ND

7d • Onsite

About The Position

CraneWorks is seeking a motivated and customer-focused Back Counter Parts Associate to join our Williston, North Dakota team. This position plays a critical role in supporting our service technicians, field personnel, and customers by accurately identifying, sourcing, receiving, stocking, and distributing heavy equipment and crane parts. The ideal candidate enjoys working in a fast-paced environment, has excellent organizational skills, and takes pride in delivering outstanding internal and external customer service. This position also performs a variety of administrative duties that support the daily operations of the parts department and branch.

Requirements

• High school diploma or GED required.
• Strong mechanical aptitude and ability to identify equipment components.
• Excellent customer service and communication skills.
• Strong organizational skills with attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office and computerized inventory management systems.
• Ability to lift up to 50 pounds and work in a warehouse environment.
• Valid driver's license with an acceptable driving record.

Nice To Haves

• Previous heavy equipment, crane, construction equipment, truck, agricultural equipment, or industrial parts experience preferred.
• Forklift experience is preferred.

Responsibilities

• Provide exceptional customer service to internal technicians and external customers.
• Assist technicians in identifying and locating the correct replacement parts for heavy equipment and cranes.
• Receive, inspect, verify, and stock incoming parts shipments.
• Pick, package, and distribute parts for shop work orders and field service requests.
• Maintain accurate inventory levels through cycle counts and inventory control procedures.
• Process parts orders, returns, warranty items, and vendor credits.
• Research parts availability, pricing, and lead times with manufacturers and suppliers.
• Coordinate parts transfers between CraneWorks locations when needed.
• Maintain an organized, clean, and safe parts warehouse and back counter area.
• Utilize computer systems to enter parts orders, maintain inventory records, and update customer information.
• Prepare shipping documents and coordinate outbound shipments.
• Assist with purchase orders, invoices, filing, recordkeeping, and other administrative tasks.
• Answer incoming phone calls and respond to customer and technician inquiries promptly and professionally.
• Support branch operations with additional administrative and operational duties as assigned.
• Follow all CraneWorks safety policies and procedures.

Benefits

• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid Time Off and paid holidays
• Company-paid life insurance
• Career growth and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED