Back Counter Parts Associate
About The Position
Join the CraneWorks Team Founded in 2002, CraneWorks has grown into one of North America's premier providers of lifting solutions with multiple locations across the United States. We provide crane sales, rentals, service, parts, inspections, and aftermarket support for some of the industry's leading equipment manufacturers. Our mission is to deliver best-in-class commercial lifting solutions that enable our customers to operate safely, efficiently, and without interruption. At CraneWorks, our success is built on our core values of Safety, Integrity, Reliability, Quality, and Teamwork . We are committed to investing in our employees, providing opportunities for growth, and delivering exceptional service to our customers every day. Position Summary CraneWorks is seeking a motivated and customer-focused Back Counter Parts Associate to join our Williston, North Dakota team. This position plays a critical role in supporting our service technicians, field personnel, and customers by accurately identifying, sourcing, receiving, stocking, and distributing heavy equipment and crane parts. The ideal candidate enjoys working in a fast-paced environment, has excellent organizational skills, and takes pride in delivering outstanding internal and external customer service. This position also performs a variety of administrative duties that support the daily operations of the parts department and branch.
Requirements
- High school diploma or GED required.
- Previous heavy equipment, crane, construction equipment, truck, agricultural equipment, or industrial parts experience preferred.
- Strong mechanical aptitude and ability to identify equipment components.
- Excellent customer service and communication skills.
- Strong organizational skills with attention to detail.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency with Microsoft Office and computerized inventory management systems.
- Forklift experience is preferred.
- Ability to lift up to 50 pounds and work in a warehouse environment.
- Valid driver's license with an acceptable driving record.
Responsibilities
- Provide exceptional customer service to internal technicians and external customers.
- Assist technicians in identifying and locating the correct replacement parts for heavy equipment and cranes.
- Receive, inspect, verify, and stock incoming parts shipments.
- Pick, package, and distribute parts for shop work orders and field service requests.
- Maintain accurate inventory levels through cycle counts and inventory control procedures.
- Process parts orders, returns, warranty items, and vendor credits.
- Research parts availability, pricing, and lead times with manufacturers and suppliers.
- Coordinate parts transfers between CraneWorks locations when needed.
- Maintain an organized, clean, and safe parts warehouse and back counter area.
- Utilize computer systems to enter parts orders, maintain inventory records, and update customer information.
- Prepare shipping documents and coordinate outbound shipments.
- Assist with purchase orders, invoices, filing, recordkeeping, and other administrative tasks.
- Answer incoming phone calls and respond to customer and technician inquiries promptly and professionally.
- Support branch operations with additional administrative and operational duties as assigned.
- Follow all CraneWorks safety policies and procedures.
Benefits
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid Time Off and paid holidays
- Company-paid life insurance
- Career growth and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
