Bachelor Level Clinical Coordinator Contact Center Part Time (Thurs 7p-7a and every other weekend 11a-7p)

Pine Rest Christian Mental Health Services • Grand Rapids, MI

23d • $20 - $30

About The Position

The Bachelor’s Level Clinical Coordinator at Pine Rest works as part of a team providing patient support and care coordination. The role upholds Pine Rest’s healing ministry through relationships that reflect integrity, stewardship, empowerment, diversity, and professional excellence. Duties include assessing patient needs and referring them for determination of the appropriate level of care; handling insurance information; gathering relevant information for clinicians; maintaining patient information; and coordinating discharge planning and aftercare. The coordinator provides excellent customer service and supports a sense of belonging and empowerment in a diverse workplace.

This is a part-time Contact Center position scheduled for 20 hours per week: one 7 p.m.–7 a.m. shift and every other weekend from 11 a.m.–7 p.m.

Requirements

• Bachelor’s degree in Social Work, Psychology, or a related field.
• Excellent customer service and the ability to foster belonging and empowerment in a diverse workplace.

Nice To Haves

• At least one year of related work experience, preferred, to support workflow direction and workload prioritization.

Responsibilities

• Collaborate with community agencies on behalf of clients and/or the organization.
• Handle crisis calls professionally and calmly, responding appropriately to the acuity and needs of internal and external customers.
• Help coordinate workflow and participate effectively and collaboratively in a multidisciplinary team to support an excellent patient experience.
• Establish therapeutic relationships with assigned patients or clients, including engaging, deescalating, screening, and managing crises.
• Serve as a liaison among community resources, payers, families, patients or clients, and hospital- or clinic-based care providers.
• Document and report necessary information according to established policies and procedures.
• Assess patient needs and refer patients for determination of the appropriate level of care.
• Handle insurance information, gather relevant information for clinicians, maintain patient information, and coordinate discharge planning and aftercare.

Benefits

• Medical, dental, vision, and life insurance plans.
• Pine Rest 403(b) retirement match contribution.
• Generous paid time off for full- and part-time employees.
• Tuition assistance and loan forgiveness.
• Employee Assistance Program with free and discounted services, including therapy, legal, accounting, and gym membership services.
• Tuition discount through Pine Rest’s partnership with Davenport University for employees and family members.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level