Bachelor Level Clinical Coordinator Contact Center Part Time (Thurs 7p-7a and every other weekend 11a-7p)

Pine Rest Christian Mental Health Services • Grand Rapids, MI

21d

About The Position

The Bachelor's Level Clinical Coordinator at Pine Rest supports patients and clients by assessing their needs and referring them for determination of the appropriate level of care. The role includes handling insurance information, gathering relevant information for clinicians, maintaining patient information, and coordinating discharge planning and aftercare. Coordinators provide excellent customer service and contribute to a diverse workplace grounded in integrity, stewardship, empowerment, diversity, and professional excellence.

The position collaborates with community agencies and a multidisciplinary team, handles crisis calls calmly and professionally, establishes therapeutic relationships with patients and clients, and serves as a liaison among community resources, payers, families, patients, and hospital- or clinic-based providers. The coordinator documents and reports information according to applicable policies and procedures.

Requirements

• Bachelor’s degree in Social Work, Psychology, or a related field.
• A minimum of one year of related work experience is preferred to direct workflow and effectively prioritize workload.

Nice To Haves

• At least one year of related work experience.

Responsibilities

• Assess patient needs and refer them for determination of the appropriate level of care.
• Handle insurance information and gather relevant information for clinicians.
• Maintain patient information and coordinate discharge planning and aftercare.
• Collaborate with community agencies on behalf of clients and the organization.
• Handle crisis calls professionally and calmly, responding appropriately to customer acuity and needs.
• Help coordinate workflow and collaborate effectively with a multidisciplinary team to support an excellent patient experience.
• Establish therapeutic relationships with assigned patients and clients, including engaging, de-escalating, screening, and managing crises.
• Serve as a liaison among community resources, payers, families, patients or clients, and hospital- or clinic-based care providers.
• Document and report necessary information according to established policies and procedures.

Benefits

• Medical, dental, vision, and life insurance plans.
• 403(b) retirement match contribution by Pine Rest.
• Generous paid time off for full-time and part-time employees.
• Tuition assistance and loan forgiveness.
• Employee Assistance Program with free and discounted services, including therapy, legal, accounting, and gym membership services.
• Tuition discounts for employees and family members through a partnership with Davenport University.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level