B3 Supervisor Revenue Waybill
Norfolk Southern Corp.•Atlanta, GA
•Hybrid
About The Position
Responsible for activities related to the creation of waybills for transportation and revenue purposes based on customer shipment requests.
Requirements
- 2 years of customer service experience
- Experience with invoicing or billing
- Personnel Development
- Analytical
- Strong interpersonal and customer service skills
- Time management and prioritization
- Intermediate knowledge of Microsoft Office
Nice To Haves
- Bachelor's Degree (BS)
Responsibilities
- Assists management in developing strategy, structure, and culture for the Revenue Waybilling (RW) team
- Supervises the staff responsible for the timely and accurate handling of waybill creation and update activity
- Responsible for ensuring the timely resolution of customer and internally generated cases, including the facilitation of improvement strategies for situational and enterprise opportunities
- Provide training and support to customer and internal stakeholders for internal systems for billing
- Manage and facilitate the timely completion of Revenue Waybilling priority items; identify and vet root cause of queue items for proper resolution
- Analyze Revenue Waybilling call flows to help direct resources as necessary
- Analyze waybilling activity to identify process improvement opportunities
- Collaborate with the management team to engage the IT partners on projects to support existing systems, improve processes, and further reduce manual inputs
- Communicate process improvement and status updates to stakeholders
- Responsible for the continuous development of staff and addressing personnel concerns as they arise
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
