B3 Account Analyst I - Revenue

Norfolk Southern Corp. • Atlanta, GA

3d • Hybrid

About The Position

Account Analysts work in our Revenue Accounting Operations group in Atlanta, GA and are responsible for the management of our accounts receivable. Account Analysts serve as one of our customers’ main contacts and are an integral part of the Norfolk Southern business team. Analysts may manage accounts receivables for up to 200 customers, with combined receivables averaging $12M, and will communicate with customers regularly via telephone and email for receivables management and revenue protection efforts. Many of our department’s employees successfully advance to other departments within Norfolk Southern, including Expenditure Accounting, Marketing, Corporate Accounting, and Internal Audit.

Requirements

• Minimum: 0-2 years of job-related experience
• Minimum: Bachelor’s degree
• Intermediate knowledge of Microsoft Office
• A self-starter committed to learning the ins and outs of railroad operations, as well as the industry regulations
• Exceptional customer service skills
• Strong written and verbal communication skills
• Time management and prioritization
• Positive and professional attitude

Nice To Haves

• Preferred: Master’s degree
• Preferred Majors: Business, Accounting, Economics, Finance, Marketing, Management

Responsibilities

• Verify the accuracy of Norfolk Southern invoicing for revenue earned from rail operations.
• Build relationships through exceptional customer service.
• Identify process improvements for billing and payment remittance issues. Collaborate with other departments to test and implement enhancements.
• Utilize analytical tools to identify trends related to traffic, customers, invoices, and payments.
• Interact with internal departments (such as Transportation and Marketing), as well as other railroads to research and resolve disputes.
• Provide comprehensive updates to Management team and related stakeholders regarding customers’ accounts.
• Actively participate in own professional development as guided by management team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level