Revenue Cycle Supervisor

CU Medicine•Aurora, CO

3d•Remote

About The Position

University of Colorado Medicine (CU Medicine) is the region’s largest and most comprehensive multi-specialty physician group practice. The CU Medicine team delivers business operations, revenue cycle and administrative services to support the patients of over 4,000 University of Colorado School of Medicine physicians and advanced practice providers. These providers bring their unparalleled expertise at the forefront of medicine to deliver trusted, compassionate health care services at primary and specialty care clinics as well as facilities operated by affiliate hospitals of the University of Colorado. We are seeking a highly motivated Revenue Cycle Supervisor to join our Accounts Receivable Resolution team. This job can be performed 100% remotely, and out of state candidates will be considered. The Revenue Cycle Supervisor is responsible for overseeing the day-to-day operations of the Accounts Receivable team, ensuring timely and accurate management of receivables, staff performance, and departmental compliance.

Requirements

High school diploma required, Bachelor’s degree preferred
5+ years of previous management/supervisory experience in a medical billing environment
Working knowledge of AMA coding guidelines, government and commercial payer regulations, insurance contract analysis, and denial resolution is required. Must have experience and strong understanding of medical coding, billing, appealing denials, and collection of physician accounts receivable.
Must have proven leadership ability in the coordination of workflow for a staff of at least 10+ personnel in a high volume, highly complex environment.
Strong problem-solving skills and the ability to prioritize and delegate multiple tasks are required.
Must have high level verbal and written communication skills with the ability to professionally interact at all levels within the organization and with external partners/contacts.
Strong PC skills, including spreadsheet, word processing, and database applications are required.

Nice To Haves

Knowledge of IDX software platform and associated applications including BAR, TES, and PCS preferred.

Responsibilities

Oversee AR performance and trends
Monitor outstanding receivables daily, weekly, and monthly using IDX and reporting tools such as KaVart and MyBi.
Identify trends and discrepancies and implement corrective actions after consultation with the Accounts Receivable Resolution Manager.
Denial management and resolution
Analyze denial trends and collaborate with team members, peers, and insurance carriers to resolve issues and minimize financial impact.
Document findings, communicate changes, and lead training initiatives to educate staff on updated processes after managerial review.
Team leadership and supervision
Supervise assigned AR team(s) to ensure individual and team performance aligns with departmental standards and goals.
Foster a productive, collaborative, and positive work environment.
Performance monitoring and QA
Conduct monthly quality audits on a random sample of accounts, evaluating documentation accuracy, follow-up actions, denial handling, and claim resolution.
Deliver timely, constructive feedback and implement performance improvement plans as needed.
Staff training and development
Train new team members to ensure a thorough understanding of job responsibilities, policies, and system usage.
Provide ongoing education related to departmental policy updates, coding changes, and insurance regulations.
Maintain in-depth knowledge of IDX system functionality, CU Medicine processes, reporting tools, denial trends, human resources policies, and performance expectations.
Other duties as assigned.