Bilingual B2B Team Lead - Medical

Teleperformance • Toronto, ON

10d • CA$55,000 • Hybrid

About The Position

We are looking for a French Bilingual Sales Cx Team Lead for a supplier servicing dental offices with home care products. A skilled team leader will work closely with the sales team and will set the direction for the team, ensuring expectations are clearly defined and delivered on time and with quality. Being a leader for the team, handling escalations, and providing transparent direction among team members. Encouraging team members to always look for ways to continuously improve processes to better support the business. Annual Base Salary of CAD $55,000 and $2,000 Bilingual premium, plus a performance bonus of up to 5% based on meeting KPI targets.

Requirements

• Possess 2-3 years of expertise in both B2B and B2C sales and Cx environments and client support.
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• At least 2 years of supervisory background, with a focus on professional guidance and team advancement.
• Proven history of creating innovative strategies to secure and cultivate lasting client partnerships.
• Sales and Customer Experience Management: Capacity to initiate and expand significant commercial prospects while managing pipelines through individual contribution and team mentorship.
• Operational Oversight - Strategic mindset with the ability to execute cohesive business plans that balance immediate results with sustainable long-term growth.
• Leadership Excellence - Exceptional communication skills and the aptitude for nurturing talent in matrix organizations through inspiration and collaborative influence.
• Analytical Proficiency - Competency in evaluating metrics to drive meaningful business insights and prompt decisive action for organizational improvement.

Nice To Haves

• Background in contact center sales leadership and CRM software proficiency is highly regarded.

Responsibilities

• Actively involved in the day-to-day operations of the sales and customer service team. Ensuring priorities are correctly defined, prioritized, and delivered.
• Coach and mentor the team, driving the uplift of skills, and helping them work through complex problems. Identifying opportunities for growth and encouraging team members to embrace continuous learning.
• Identify and implement areas for improvement. Defining standards, governance, best practices and encouraging the consistent adoption of these across all teams.
• Prepare Weekly/Monthly/Quarterly business reviews and present these to clients and stakeholders.
• Working with our training and learning teams to support ongoing development and progression for your team.
• Act as a central escalation point for critical issues. Ensure the team responds appropriately and effectively when major incidents occur, and that key leanings are not only identified but also acted upon.

Benefits

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 4 weeks training, 2 weeks leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment.
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED