B2B Supply Chain Specialist

Saje Natural Wellness•Toronto, ON

30d•$70,000 - $80,000•Hybrid

About The Position

At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we're continually growing! As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive. We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do. At Saje, you’ll connect with a dynamic community and make a positive impact. Join our team and grow your career, alongside the most talented, hard working, and kind-hearted people out there. The impact you'll make: The B2B Supply Chain Specialist supports the execution of customer supply chain activities for assigned B2B retail and corporate sales accounts. This role focuses on accurate order management, forecast support, and day-to-day coordination to ensure high service levels, on-time delivery, and compliance with customer requirements. Acting as an operational point of contact, the Specialist works closely with Sales, Demand Planning, Supply Planning, Distribution, Logistics, and Customer Operations to support on-time, in-full (OTIF) performance and resolve execution issues, escalating risks as needed. All Saje team members are responsible for contributing to a positive, collaborative workplace culture.

Requirements

3–5 years of experience in customer supply chain, customer operations, order management, or a related supply chain role
Experience supporting B2B retail customers within CPG, personal care, beauty, or similar consumer products environments
Working knowledge of retailer compliance requirements and service level expectations
Hands-on experience with ERP systems and strong Excel skills (pivot tables, lookups, basic analysis)
Familiarity with EDI transactions, ASNs, and customer scorecards
Strong execution, follow-up, and problem-solving skills with a high attention to detail
Clear communicator who works well across functions and with external partners

Nice To Haves

Experience supporting specialty, wholesale, or omnichannel retail customers is an asset

Responsibilities

Execute the full order lifecycle for assigned customer accounts, including order validation, entry, allocation support, and shipment tracking
Ensure customer orders are processed accurately according to item setup, lead times, pack configurations, and customer-specific requirements
Monitor open orders and proactively flag risks related to inventory availability, production timing, or transportation constraints
Communicate clearly and professionally with internal teams and external customer contacts regarding order status and execution issues
Maintain a high level of detail and accuracy across all customer order activities
Review customer forecasts, replenishment signals, and order trends to support demand alignment activities
Assist with updates related to promotions, seasonal demand, and new item introductions
Partner with Demand Planning and Supply Planning teams to help align customer demand with available supply
Identify and escalate forecast variances, unusual order patterns, or demand risks in a timely manner
Support compliance with customer routing guides, labeling requirements, ASN processes, and delivery windows
Track shortages, backorders, and chargebacks related to execution or compliance issues
Assist with monitoring customer service KPIs such as OTIF, fill rate, and order accuracy
Support root cause identification for service issues and contribute to corrective action discussions
Serve as an operational contact for customer-related supply and order execution issues
Coordinate internally with Supply Planning, Distribution, Logistics, QA/QC, and Customer Operations to resolve order discrepancies, quality holds, or delayed shipments
Support new product launches by assisting with item setup, initial order readiness, and on-time launch execution
Maintain accurate customer, item, and order data within ERP and related systems
Prepare routine customer supply reports and internal status updates
Support data accuracy and documentation to ensure reliable customer execution
Contribute to continuous improvement efforts by identifying recurring execution issues and process gaps

Benefits

Annual bonus program
A hybrid way of working
Flexible work hours based on business needs
Wellness days to ensure you're taking care of your mental and physical health
Health benefits - comprehensive health, vision and dental packages
Paid sick days
Generous product discount
Full onboarding plan and onboarding buddy to help you settle in
Employee Assistance Program - 24/7 support, resources, and information available to you and your family
GRSP matching programs
Paid time off to ensure you're resting & recharging
Product training to help you learn about the benefits and efficacy of our 100% natural products to support your own wellness journey