B2B Senior Product Manager

Fiserv•Berkeley Heights, NJ

1d•Onsite

About The Position

The Payment Value Added Service team at Fiserv offers a suite of consumer bill and B2B invoice presentment and omnichannel payment solutions, including Bill Matrix, CheckFree Pay, and Snap Pay. These solutions are designed for enterprise merchants and government entities to automate workflows and leverage data for strategic business outcomes. Snap Pay, a Software-as-a-Service (SaaS) solution, specifically focuses on making B2B Accounts Receivable payments easier, faster, more secure, and efficient between sellers and buyers. It helps organizations digitally transform their “Order-to-Cash” lifecycle with capabilities for e-commerce/offline payments, electronic invoice presentment and payment integrated with ERP providers, actionable data insights for collections, and value-added services like surcharging, tokenization, and intelligent gateways. Snap Pay is a high-growth business within Merchant Solutions, experiencing approximately 20% revenue growth year over year, and aims to capture the A/R automation market with a transformative product roadmap. The company is seeking a highly skilled Product Manager/Senior Product Manager to lead, manage, and scale the flagship Snap Pay platform. This role is pivotal in understanding and addressing enterprise and middle market customer pain points and needs, driving feature enhancements, and steering the evolution of the core Snap Pay vision, roadmap, and execution. The ideal candidate will possess deep product discipline and understand how to innovate a mature product in a high revenue, high volume environment. As the role progresses, the individual will champion and evangelize Snap Pay across various Fiserv teams to identify synergies and explore upsell/cross-sell opportunities for users to benefit from incremental services.

Requirements

5+ years technology experience as a Product Manager building and/or scaling large-scale digital payments-focused products from ideation to launch.
Experience with B2B, SaaS, and ERP products.
Proven track record of developing strategy by defining opportunities and problems, collecting and synthesizing data for prioritization, and measuring success to make valid conclusions
Fluency with system integrations and behaviors, data flows, and API-level details to influence/challenge technical approaches with experienced architects and engineers, as well as with customers.
Aptitude in using Agile (scrum, kanban, SAFe) and product management methodologies to lead and partner with solution consultants and engineers towards business outcomes and delivery goals
Experience in co-creating Go-To-Market (GTM)/Launch strategy and customer enablement with sales, marketing, and implementation partners
Strong verbal and written communication skills, with the ability to synthesize complex concepts and bring others along your thinking
A proven track record for defining, building and delivering high impact products that create real business and customer value in fast-growth or large-scale companies
Bias for action, and shares responsibility for the team’s success and progress
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Ideally having worked in startups or in complex enterprises

Responsibilities

Define and execute roadmap for Snap Pay core application experiences (A/R automation with omnichannel digital payments solutions, and Electronic Invoice Presentment and Payment) enhanced with Value Added Services (e.g., Financing, Fraud, Cross-border)
Deeply understand customer needs and use front-line insights to evaluate new feature enhancement concepts, along with competitive landscape and ROI analysis
Manage end-to-end delivery of multiple large, technical product initiatives within committed time periods, ensuring a successful build outcome and best-in-class user experience
Do all the things you’d expect from a product manager, like driving planning, prioritization, defining business and functional requirements, creating concept prototypes, measuring product performance with relevant KPIs with cross-functional stakeholders
Create commercial ready product solutions with go-to-market strategies, ensure quality with compliance and legal requirements

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.
Annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards