B2B Sales Analyst

SeaWorld•Orlando, FL

11d

About The Position

SeaWorld is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. Were also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals to join our team. As the B2B Sales Analyst, you will support the Domestic Reseller Sales team by owning the day-to-day performance, integration, and troubleshooting of United Parks & Resorts' B2B sales platform. This position is responsible for ensuring sales staff and reseller/OTA partners have a reliable, well-integrated platform to transact business, and serves as the primary technical liaison between the sales organization, IT, and platform vendors. The B2B Sales Platform Specialist will report to the Senior Director, Domestic Reseller Sales, and will play a key role in protecting revenue and partner relationships by resolving platform issues quickly and supporting integration projects that expand our distribution capabilities.

Requirements

Bachelor's Degree or a minimum of 3-5 years of relevant business/technical experience, preferably supporting B2B or e-commerce platforms
Working knowledge of API concepts (REST APIs, data feeds, system integrations) sufficient to communicate effectively with technical teams and vendors
Strong analytical and troubleshooting skills, with the ability to diagnose whether an issue is data, configuration, or system-related
Outstanding communication skills, with the ability to explain technical issues clearly to non-technical stakeholders and vice versa
Ability to manage multiple concurrent issues and projects in a fast-paced, client-facing environment
Proficiency using MS Word, Excel, and PowerPoint; basic SQL or data querying skills a plus
Hands-on, roll-up-your-sleeves attitude with a "no job is too small" approach to platform support
Ability to work collaboratively with sales, IT, and external vendor partners to create a results-driven, team-oriented environment

Nice To Haves

Experience in the travel, tourism, ticketing, or attractions industry supporting B2B or reseller platforms is a strong preference
Familiarity with distribution or channel management systems (e.g., OTA connectivity platforms, channel managers, DerbySoft or similar)

Responsibilities

Serve as the primary point of contact for troubleshooting the B2B sales platform, working directly with sales staff and reseller/OTA clients to identify and resolve errors as they occur
Support API integration projects between the B2B platform and third-party partner systems, coordinating with internal IT and external vendor technical teams
Monitor platform performance and data integrity (rates, availability, inventory feeds, booking flows) to proactively identify issues before they impact partners
Act as liaison between the sales organization and IT/engineering resources, translating business needs into technical requirements and technical constraints into plain-language updates for sales leadership
Partner with reseller and OTA account contacts to test new integrations, onboard new partners onto the platform, and validate connectivity prior to go-live
Maintain documentation of platform configurations, integration specs, known issues, and standard troubleshooting procedures
Coordinate User Acceptance Testing (UAT) for platform updates, patches, and new partner integrations
Provide training and reference materials to sales staff on platform functionality and first-line troubleshooting steps