B2B Remote Collections Representative - Commercial Collections CST/EST

Transworld Systems Inc. • Turin, South Carolina

2d • Remote

About The Position

TSI is seeking a self-motivated Remote Collections Representative to work from home in a commercial collections role. The position pays $18–$20 per hour plus a monthly commission bonus structure. Candidates hired for remote work receive company-issued equipment. Applicants must complete a required series of online assessments through Harver as an initial screening step.

The representative contacts consumers about unpaid accounts, works to resolve delinquent balances, and maintains accurate account records. The role requires compliance with applicable laws and company policies, strong communication and negotiation skills, and the ability to work independently as well as in a team environment. The stated work availability is 8:00 a.m. to 5:00 p.m., Monday through Friday.

Requirements

• High school diploma or GED.
• Experience in commercial collections.
• Excellent verbal and written communication skills.
• Strong work ethic and a proven record of accomplishments.
• Strong interpersonal skills and integrity.
• Good organizational skills.
• Professional phone etiquette.
• Positive attitude.
• Ability to solve problems.
• Ability to work well in a team or competitive environment.
• Negotiation skills.
• Ability to successfully pass pre-employment criminal background and drug screening.
• Availability to work between 8:00 a.m. and 5:00 p.m., Monday through Friday.
• Stable work history.
• Ability to maintain confidentiality.
• For remote work: broadband internet connection (not DSL or dial-up), a hard-wired connection (no Wi-Fi or Wi-Fi hotspots), and speed test results of 25 Mbps download and 20 Mbps upload.

Nice To Haves

• AS/400 and FACS experience.
• Knowledge of the FDCPA.
• Previous experience collecting larger balances.
• Previous experience working in a work-at-home environment.
• Experience with Excel spreadsheets.
• Ability to remain self-motivated.

Responsibilities

• Communicate with consumers by telephone, approve written correspondence, and attempt to resolve unpaid accounts.
• Provide thorough, efficient, and accurate account updates in computer files for each call made or received.
• Use skip tracing to locate consumer contact information.
• Counsel delinquent consumers to help them find funds to meet payment obligations.
• Comply with and stay up to date on applicable federal, state, and local laws and regulations relating to job duties.
• Comply with and stay up to date on TSI policies and procedures.
• Maintain knowledge of functional areas, company policies, and procedures.
• Provide feedback to management concerning possible problems or areas for improvement.
• Recommend improved processes.
• Perform other duties as assigned by management.

Benefits

• Paid training.
• Medical, dental, and vision benefits.
• 401(k) retirement plan with employer matching.
• Paid time off.
• Paid holidays.
• Monthly commission bonus opportunity.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED