B2B Order Management Specialist (Sales Operations Coordinator)

Truewerk•Denver, CO

1d•$60,000 - $65,000•Hybrid

About The Position

TRUEWERK is seeking a highly organized, detail-driven Sales Operations Coordinator in Denver, Colorado to support its growing B2B (business-to-business) channel. This role is crucial for managing the entire lifecycle of wholesale and B2B orders, from submission through delivery. The coordinator will ensure accuracy, track orders diligently, and maintain clear communication with customers, warehouses, and internal teams. This position is ideal for an individual who excels at integrating systems, processes, and people, possessing strong communication skills, a keen eye for detail, and a collaborative approach to ensure an exceptional experience for B2B customers. The Sales Operations Coordinator reports to the Senior Manager of Sales Operations and collaborates with various internal departments and external partners.

Requirements

Recent experience in B2B or wholesale operations supporting complex order requirements; 3+ years in similar role(s) preferred
Strong understanding of order fulfillment and inventory management
Proficiency with an ERP or order management system (we use NetSuite) and vendor compliance portals such as NuOrder, SPS Commerce, or CommerceHub
Advanced spreadsheet skills (Google Sheets, Microsoft Excel)
Experience tracking items or workflows in project / task management tools (e.g., Monday.com)
Knowledge of basic accounting principles related to order processing and invoicing

Nice To Haves

Experience with program orders, replenishment, and vendor compliance requirements, including routing guides, chargebacks, and vendor portal updates
Experience managing active accounts and recurring orders within a growth-stage consumer goods company
Experience with apparel or outdoor products
Familiarity with, interest in, or personal experience with the skilled trades

Responsibilities

Serve as the subject matter expert to our Team, partners, and customers for accurate, relevant order information
Serve as the primary point of contact for entering and tracking B2B sales orders, ensuring accurate and timely processing from order entry through delivery
Utilize NetSuite to manage customer account data and sales orders, overseeing the full order lifecycle, including inventory transfers, shipping through 3PL partners, and final delivery tracking
Monitor and manage backorder reports to ensure items are released and invoiced promptly upon availability
Maintain consistent, timely, and proactive communication with internal groups, partners, vendors, and customers to keep orders moving efficiently
Act as the main liaison between Sales and relevant stakeholders for all order management inquiries
Proactively communicate with customers by sending order confirmations and tracking information to ensure accurate and on-time delivery
Collaborate closely with the fulfillment group to ensure accurate and timely order processing and shipment
Provide exceptional customer service to support repeat business and reinforce TRUEWERK’s position in the performance workwear industry
Resolve order-related issues, discrepancies, or delays with urgency, working cross-functionally to identify and implement solutions
Maintain accurate, up-to-date records of orders, shipments, and communications within order management systems
Help Identify process gaps and contribute to continuous improvement initiatives to enhance efficiency and customer satisfaction
Stay informed on stock levels, shipment status, and other relevant details to provide accurate updates to customers and internal groups