B2B Customer Service Specialist
About The Position
At BiOptimizers, our mission is to move people from baseline health to peak biological performance. Rooted in scientific rigor, we design supplements and experiences that empower individuals to excel. Our remote-first team collaborates cross-functionally, blending innovation with results to magnify human potential. Role Overview As a retail customer service representative, you will be responsible for providing exceptional support to retail accounts. You will handle order processing, customer inquiries, resolve customer issues, handle sales team questions, and ensure a seamless experience for our retail customers. Your primary goal is to maintain high customer satisfaction and support sales growth in the retail sector.
Requirements
- Health and wellness industry experience, particularly in dietary supplements, vitamins, or nutraceuticals
- 2 years of customer service or equivalent experience
- Demonstrated ability to deliver results in a remote or asynchronous environment
- Strong written and verbal communication skills
- Self-starter that works well alone or in small groups
- Ability to work on multiple tasks at once in a medium to short timeline
- Strong attention to detail and organizational skills
- Ability to adapt to changing priorities and work in a fast-paced environment
- Commitment to fostering an inclusive and collaborative team culture
Nice To Haves
- Ability to work with different platforms(Zoho, Acumatica, SPS, etc,)
- Familiarity with [e.g., health and wellness space, supplements, e-commerce]
Responsibilities
- Dedication and ability to manage multiple tasks in a pressured environment
- Deal directly with customers by phone, email, chat or ticketing system
- Respond within one hour to customer inquiries
- Provide pricing, stock and delivery information
- Follow up on customer satisfaction
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
