Inside Sales/Customer Service Representative (B2B)

Custom Fabricating & Supplies • Franklin, WI

3d

About The Position

Do you enjoy connecting with people, uncovering new opportunities, and helping customers get exactly what they need? We're looking for an Inside Sales/Customer Service Representative who's confident on the phone, proactive with outreach, and committed to delivering a great customer experience.

Requirements

• You're outgoing, people‑focused, and results‑driven.
• You're comfortable picking up the phone-whether it's a cold lead or a loyal customer.
• You can juggle multiple priorities while staying organized and accurate.
• Strong written and verbal communication skills, plus solid Microsoft Office/CRM experience.
• 3+ years of customer service experience and a high school diploma/equivalent.

Responsibilities

• Make outbound cold calls and actively prospect new leads to support company growth.
• Build and maintain strong relationships with both new and existing customers.
• Provide quotes, create sales orders and purchase orders, and manage accurate customer data in CRM.
• Respond to customer questions, resolve issues, and help ensure on‑time delivery of products/services.
• Collaborate with Sales, Operations, Purchasing, and Engineering to keep work flowing smoothly.

Benefits

• A role where you can make a direct impact on sales and customer satisfaction.
• A supportive team that collaborates across departments.
• A Monday–Friday schedule (8 a.m. – 5 p.m.).
• A welcoming, supportive culture with room to grow and autonomy to do your best work.
• Customers praise our product quality, service, and fast, reliable fulfillment-powered by our people.
• Collaborate daily with Sales, Engineering, Operations, Estimating and Purchasing.
• Consistent Monday–Friday schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED