Inside Sales/Customer Service Representative (B2B)

Custom Fabricating & Supplies • Franklin, WI

7d

About The Position

Inside Sales/Customer Service Representative (B2B) Do you enjoy connecting with people, uncovering new opportunities, and helping customers get exactly what they need? We're looking for an Inside Sales/Customer Service Representative who's confident on the phone, proactive with outreach, and committed to delivering a great customer experience. What You'll Do - Make outbound cold calls and actively prospect new leads to support company growth. - Build and maintain strong relationships with both new and existing customers. - Provide quotes, create sales orders and purchase orders, and manage accurate customer data in CRM. - Respond to customer questions, resolve issues, and help ensure on‑time delivery of products/services. - Collaborate with Sales, Operations, Purchasing, and Engineering to keep work flowing smoothly. What Makes You Great for This Role - You're outgoing, people‑focused, and results‑driven. - You're comfortable picking up the phone-whether it's a cold lead or a loyal customer. - You can juggle multiple priorities while staying organized and accurate. - Strong written and verbal communication skills, plus solid Microsoft Office/CRM experience. - 3+ years of customer service experience and a high school diploma/equivalent. Why You'll Love Working Here - A role where you can make a direct impact on sales and customer satisfaction. - A supportive team that collaborates across departments. - A Monday–Friday schedule (8 a.m. – 5 p.m.). About CFS Custom Fabricating & Supplies (CFS) is an ISO 9001:2015–certified, 3M™ Preferred Converter providing precision die cutting, industrial masking, custom molded parts, and flexible converted components for finishers and OEMs across aerospace, medical, automotive, LED lighting and more. Why Work at CFS Be part of a quality‑driven, ISO‑certified, 3M Preferred operation known for innovation and precision. A welcoming, supportive culture with room to grow and autonomy to do your best work. Collaborate daily with Sales, Engineering, Operations, Estimating and Purchasing. Consistent Monday–Friday schedule.

Requirements

• You're outgoing, people‑focused, and results‑driven.
• You're comfortable picking up the phone-whether it's a cold lead or a loyal customer.
• You can juggle multiple priorities while staying organized and accurate.
• Strong written and verbal communication skills, plus solid Microsoft Office/CRM experience.
• 3+ years of customer service experience and a high school diploma/equivalent.

Responsibilities

• Make outbound cold calls and actively prospect new leads to support company growth.
• Build and maintain strong relationships with both new and existing customers.
• Provide quotes, create sales orders and purchase orders, and manage accurate customer data in CRM.
• Respond to customer questions, resolve issues, and help ensure on‑time delivery of products/services.
• Collaborate with Sales, Operations, Purchasing, and Engineering to keep work flowing smoothly.

Benefits

• A role where you can make a direct impact on sales and customer satisfaction.
• A supportive team that collaborates across departments.
• A Monday–Friday schedule (8 a.m. – 5 p.m.).
• A welcoming, supportive culture with room to grow and autonomy to do your best work.
• Collaborate daily with Sales, Engineering, Operations, Estimating and Purchasing.
• Consistent Monday–Friday schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED