B2B Collections Specialist
WESTERN BRANCH DIESEL LLC•Portsmouth, VA
•$60,000 - $75,000•Onsite
About The Position
Indel Power Group is seeking an experienced B2B Collections Specialist to join our corporate Credit & Collections team in Portsmouth, VA. This role manages commercial customer accounts, drives timely payment, resolves billing disputes, and partners with customers and internal teams to keep accounts moving.
Requirements
- 2+ years of collections experience, preferably B2B
- 3+ years of customer service experience
- Experience managing customer relationships and resolving account disputes
- Strong communication, negotiation, research, and problem-solving skills
- Proficiency with Microsoft Office
- Highly organized, self-motivated, and comfortable managing multiple priorities
Nice To Haves
- Contract review experience preferred
Responsibilities
- Manage a portfolio of B2B customer accounts and collect past-due balances.
- Conduct outbound collection calls and follow up on payment commitments.
- Monitor account activity and identify accounts requiring credit holds or escalation.
- Research and resolve billing, pricing, payment, and service disputes.
- Establish and monitor customer payment plans.
- Process customer payments and assist with missing or unclear remittances.
- Provide invoices, statements, contracts, and supporting documentation to customers.
- Partner with Sales, Accounts Receivable, and Customer Solutions to resolve account issues.
- Prepare delinquent accounts for outside collection agencies when necessary.
- Maintain accurate account notes, documentation, and reporting.
Benefits
- Excellent medical, dental, & vision coverage
- Health savings account
- Short-term/long-term disability and employee life insurance
- 401k, with matching
- Employee Assistance Program (EAP)
- Paid Annual Leave
- Eight Paid Holidays
- Employee Referral Program
- On the job paid training
- Company events and employee recognition programs
- Opportunities for relocation & advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
