AX Business Liaison (Senior ADX Manager)
About The Position
LG Electronics is seeking a strategic, collaborative AX Business Liaison to lead business innovation and change management within a dedicated AX POD. The role partners with domain experts to rethink legacy processes and help teams transition to AI-influenced workflows. Acting as a bridge between business stakeholders and technical execution teams, the AX Business Liaison ensures AI solutions are operationally practical, responsibly implemented, and supported by the changes needed for business value and user adoption. The position focuses on analyzing and redesigning business workflows before AI is applied, guiding organizational adoption, and translating business needs into technical requirements for AX Engineering and Data teams. It also supports responsible AI practices, contributes to ADX's Business Innovation playbook, and helps assigned domains progress through Business Innovation capability stages on the AX roadmap.
Requirements
- At least 5 years of experience in Change Management, Business Innovation, Process Improvement, Business Transformation, or Product Management.
- Proven track record driving Digital Transformation initiatives and managing the human side of organizational change.
- Hands-on experience with process mapping, workflow analysis, and workshop facilitation.
- Foundational understanding of AI, Machine Learning, and software development lifecycles, including how these technologies affect workflows, decision rights, and risk controls.
- Exceptional communication skills and high emotional intelligence, including the ability to guide non-technical teams through change and articulate workflows to engineering teams.
- Proven experience in a matrixed or pod-based organization, influencing across business, project management, and engineering teams without direct authority.
Nice To Haves
- Familiarity with change management frameworks.
- Familiarity with responsible AI concepts.
- Internal consulting or transformation office experience, building credibility with business units as a partner from outside the team.
Responsibilities
- Analyze business operations to identify bottlenecks, manual steps, and improvement opportunities before applying AI.
- Document current-state and future-state workflows, redesigning processes to integrate AI tools, automation, and decision-support models.
- Guide business leaders toward AI-augmented operating models rather than adding new tools to outdated processes.
- Develop and execute change management strategies for transitions to AI-driven workflows.
- Identify and manage resistance to change, and coach leaders and users on how AI will affect work.
- Identify, train, and coach business champions in assigned domains, enabling them to lead adoption within their teams.
- Partner with business leaders to identify, scope, and define opportunities for AX (AI/Data) solutions.
- Recommend process redesign or simplification when it is more appropriate than an AI solution.
- Translate redesigned processes into technical requirements, user stories, business rules, and acceptance criteria for AX Engineering and Data teams.
- Align pod intake with guidelines from the AX PMO's Intake & Metrics team.
- Work with technical teams to identify and address business-side risks involving bias, data quality, transparency, and operational misuse.
- Incorporate human-in-the-loop principles, business controls, and oversight into workflow design.
- Contribute standardized artifacts and engagement lessons to ADX's Business Innovation playbook.
- Help assigned domains progress through Business Innovation capability stages on the AX roadmap.
Benefits
- No-cost employee premiums for eligible employees and dependents for medical, dental, vision, and prescription benefits.
- 401(k) retirement savings plan with competitive company matching contributions, immediate vesting, and several investment options.
- Paid time off including company holidays and combined paid sick and vacation time.
- Performance-based short-term incentives, varying by role.
- Confidential mental health resources.
- Personal fitness goal incentives.
- Paid parental leave.
- Family support for raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group-rate life and disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
