AWS Chat Product Manager

U.S. Bank • Cincinnati, OH

1d • $98,175 - $115,500 • Hybrid

About The Position

The AWS Chat Product Manager will lead product ownership for a newly established Scrum team responsible for enhancing and evolving digital chat functionality. This includes delivering new features, enabling system integrations, and driving AI/bot-based automation to improve the customer experience across digital channels. This role is accountable for driving operational platform management across digital chat products and their related ecosystems, with a focus on building and scaling customer-facing chat capabilities within an AWS-enabled environment. The position operates in an agile model delivering agility at scale, innovation, operational efficiency, and secure, compliant solutions. This role does not support a visa sponsorship and requires working from one of the posted U.S. Bank locations three (3) or more days per week.

Requirements

• Bachelor's degree, or equivalent work experience
• Typically three or more years of related experience

Nice To Haves

• Experience in AWS-based tools or cloud-enabled chat environments
• Strong understanding of how chat capabilities integrate with broader systems and digital experiences
• Strong communication skills with ability to translate between technical and non-technical audiences
• Demonstrated ability to prioritize and manage a complex product backlog and organize high-volume work effectively
• Well-developed ability to develop and articulate a product vision that supports outcomes, value and prioritization of work
• Thorough understanding of the Lean/Agile mindset
• Demonstrated leadership and interpersonal skills including ability to collaborate with and empower teams
• Standard industry certifications such as SAFe, CSPO, or PSPO are preferred

Responsibilities

• Participate in Agile ceremonies (daily stand-ups, sprint planning, backlog refinement, demos) and actively support team delivery
• Break down complex requirements into manageable workstreams and ensure alignment on priorities
• Act as primary liaison between business stakeholders and development teams, ensuring shared understanding of product vision
• Partner with engineering teams to deliver enhancements including: Chat functionality requirements, system integrations across digital platforms and AI-driven chatbot and automation capabilities
• Translate business needs into user stories and acceptance criteria, ensuring clarity and execution readiness

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level