Live Chat Agent

The Brick • Edmonton, AB

9d • Onsite

About The Position

The Brick is actively seeking to expand our Customer Experience Team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience with our high energy team. THIS IS NOT A REMOTE POSITION.

Requirements

• Ability to promote excellence in customer service
• Must be willing to travel to and work from one of our many store-front locations

Nice To Haves

• Experience in Live Chat, Zendesk, Shopify is an asset
• Bi-lingual English French is an asset
• Retail experience is an asset

Responsibilities

• Offer courteous and personalized service to our vast clientele by communicating with them via chat, email, ticketing system or telephone
• Process requests for product returns, price matches, warranties, etc.
• Follow up on orders and any research related to them
• Follow up with our warehouse, marketing, or product content teams as needed
• Remain vigilant in the face of potential fraud
• Manage several tasks at once

Benefits

• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed