AVS Digital Architect

Alcon•Fort Worth, TX

2d•$116,450 - $150,700•Hybrid

About The Position

AVS Digital Architect Location: Fort Worth Texas or Lake Forest California Travel: Up to 25% We are looking to expand our exciting team with someone who can manage projects, solve technical problems on medical networks, assist commercial teams with the sales process, communicate effectively, and deliver presentations in front of technical and non-technical leaders. The AVS Digital Architect is a hybrid engineer / project manager who is responsible for driving connectivity for ALCON AVS (Alcon Vision Suite) products as well as legacy Alcon Medical Devices. The AVS Digital Architect will also perform integrations with our customers and their EHR vendors. Integrations will involve general networking (TCP/IP), DICOM, HL7, FHIR, and all related networking. The AVS Digital Architect will also assist as needed to support any connectivity concerns (questions & troubleshooting) for all network capable medical equipment. As a hybrid technical professional, the AVS Digital Architect will both lead integrations and serve as a technical subject matter expert to solve interoperability challenges that may arise. The successful candidate will join a growing team in a family-like atmosphere. No two days are quite the same as you will have a mixture of some of each of the following each day. In this role, a typical day will include: Ensure AVS installs are connected in a timely manner Drive connectivity on all Alcon hardware (medical devices) and software (SaaS/SaMD) product lines Manage all phases of Project Plans for hardware and software integrations including stakeholder management Track time of installation of Alcon AVS products customers Own regional integration process Define data flow map for customer integrations Ensure all project installation phases are completed in a timely manner by supporting all installation process phases Follow processes related to proper documentation after each task Respond to monitoring alerts indicating offline devices Occasionally lead classes related to networking and medical device interoperability Assist with User Acceptance Testing (testing product prior to hand over to customer) Complete Alcon assigned training on time Maintain professional communications when interacting with internal and external customers Engage other Alcon functional teams as needed to address customer issues Exhibit boundaryless collaboration ways of working when partnering with other teams Own issues through the process until a handoff is confirmed Proactively identify process improvements related to local and global tasks Create presentations for customers and/or Alcon teams at every level including executives, medical staff, and I.T. Backfill other roles on the team as needed, domestically and internationally Proactively remain current on industry trends Exemplify a customer focused attitude Act with a sense of urgency / bias for action Be results oriented Perform duties ethically Strict requirements to laws, regulations, and company policies

Requirements

Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs. Assoc.+9 yrs.; M.S.+2 yrs.; PhD+0 yrs.)
The ability to fluently read, write, understand, and communicate in English
5 Years of Relevant Experience

Nice To Haves

3+ years of experience in Healthcare or Medical industry
2+ years experience with DICOM and/or HL7
Fluency in English (domestic and international meetings are conducted in English)
Excellent verbal, written, and communication skills
Excellent customer service skills
Excellent troubleshooting skills
Able to explain difficult concepts to a wide audience including senior leadership, non-technical customers, and tech savvy customers
Experience in troubleshooting networks and general IT issues
Some level of travel (up to 25%) to attend regional leadership meetings, customer visits, attend conferences, etc
Ability to lift network equipment weighing up to 15 kg (not frequently)
Ability to work remote as needed
Proficiency with Microsoft Office tools including Excel, Powerpoint, and Outlook; proficiency with project planning software is a plus
Scheduling flexibility including occasional after hours or weekends as needed
Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments
Experience configuring network hardware; experience with servers and VMWare is a plus
Negotiation skills are critical; (influencing others)
Cisco Certifications - Any
Medical field certifications: DICOM, HL7
Understanding of FHIR
Project Management Certifications (PMP)
Experience supporting healthcare customers with BAA agreements
Experience with global security and privacy standards including GDPR, HIPAA, HITECH, network, security, data and privacy issues
Experience in developing/managing integration solutions, web services and schemas such as XML/JSON
Previous help desk experience
Previous network engineer experience
Previous firewall experience
Previous Project Management experience
Fluency in additional Americas based languages is a plus (Portuguese, Spanish, French)
Experience in relational database such as MySQL and/or Oracle is a plus

Responsibilities

Ensure AVS installs are connected in a timely manner
Drive connectivity on all Alcon hardware (medical devices) and software (SaaS/SaMD) product lines
Manage all phases of Project Plans for hardware and software integrations including stakeholder management
Track time of installation of Alcon AVS products customers
Own regional integration process
Define data flow map for customer integrations
Ensure all project installation phases are completed in a timely manner by supporting all installation process phases
Follow processes related to proper documentation after each task
Respond to monitoring alerts indicating offline devices
Occasionally lead classes related to networking and medical device interoperability
Assist with User Acceptance Testing (testing product prior to hand over to customer)
Complete Alcon assigned training on time
Maintain professional communications when interacting with internal and external customers
Engage other Alcon functional teams as needed to address customer issues
Exhibit boundaryless collaboration ways of working when partnering with other teams
Own issues through the process until a handoff is confirmed
Proactively identify process improvements related to local and global tasks
Create presentations for customers and/or Alcon teams at every level including executives, medical staff, and I.T.
Backfill other roles on the team as needed, domestically and internationally
Proactively remain current on industry trends
Exemplify a customer focused attitude
Act with a sense of urgency / bias for action
Be results oriented
Perform duties ethically
Strict requirements to laws, regulations, and company policies