AVP Subservicer Oversight

Lakeview Loan Servicing•Cincinnati, OH

3h•$135,000•Hybrid

About The Position

This position is responsible for assisting in the management of Lakeview’s subservicer oversight plan to oversee the company’s subservicers, review and enhance Lakeview’s subservicing strategy, and ensure servicing compliance with all applicable regulatory requirements, in particular GSE guidelines and CFPB regulations for servicing. In addition, the position will be responsible for the development and management of reports measuring subservicer performance. This position offers a competitive salary of up to $135,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k). Compensation may vary based on experience, location, and other job-related factors. While the role is eligible for remote work, preference will be given to candidates who can work a hybrid schedule (three days per week in-office) at either our Coral Gables, FL, or Horsham, PA locations. Local candidates within commuting distance of these offices will be prioritized.

Requirements

Bachelor’s degree or equivalent work experience desired.
3 to 5 years of loan servicing experience with knowledge of the mortgage servicing/mortgage banking industry - specifically HUD/VA, FNMA, FHLMC servicing guidelines and reporting requirements, as well as federal/state requirements.
Detail-oriented & self-motivated.
Excellent organizational skills to meet demands and strict deadlines.
Microsoft Office Suite, including the ability to produce professional presentations and reports.
Attention to detail with the ability to consistently produce accurate work, the ability to manage time, multi-task.
Prioritize work in a high-paced environment with a heavy volume of transactions and limited direction.
Highly motivated with strong negotiation and excellent written and communication skills.
Ability to deal with advanced problems involving multiple facets and variables in standardized or specialty situations.

Nice To Haves

Proficient in SQL knowledge, reporting, and other BI tools preferred.

Responsibilities

Under limited supervision, manage the Subservicer Oversight and Control program, which includes but is not limited to monitoring and reporting on Customer Service, Escrow, Cash, Investor Accounting, Continuity of Contact/Collections, Cash Flow, Loss Mitigation, Foreclosure, Bankruptcy, and Claims.
Create, implement, and enhance regular monitoring and reporting used to measure and present subservicer performance to senior management and agency representatives.
Enhance the Default Management oversight program, which includes but is not limited to Loss Mitigation, Foreclosure, Bankruptcy, Claims, Evictions, and REO monitoring.
Create and implement daily, weekly, or monthly management, exception, and vendor management reporting.
Prepare and present weekly and monthly management reports.
Daily, weekly, and monthly contact with designated subservicer to discuss issues, concerns, and initiatives; weekly meetings to review ongoing task list; monthly meetings to review Oversight Dashboard Report, Portfolio Performance, and Monthly QC Results.
Handle loan-level inquiries from borrowers and sellers, work, and log results of exception reports, monitor monthly charges from subservicers to ensure accurate billing.
Oversight of subservicer implementation of investor guideline changes, as well as state/federal legislature, to ensure compliance.
Prepare and maintain all departmental Policies and Procedures.
Review and report results to management regarding GSE and HUD scorecards.
Lead and participate in the implementation of new business strategies, process improvement, strengthening internal controls, and providing operational efficiencies relating to servicing, and other areas.
Ensure compliance with all statutory requirements for foreclosures, bankruptcies, and REOs.
Ensure adherence to internal controls.
Manage subservicing audits by regulatory agencies.
Travel required 10-25%.