Transfer Agency and Intermediary Oversight, AVP - State Street Investment Management

State Street•Boston, MA

About The Position

We are looking for a Transfer Agency and Intermediary Oversight, AVP reporting to Fund’s Deputy Treasurer. We are seeking someone with significant transfer agency and financial intermediary operations experience who can join us as an AVP responsible for oversight and reporting of such operations. This individual will help develop operational priorities, ensure governance standards are met and drive continuous improvement for themselves, our team, and our business partners. The team you will be joining is a part of State Street Investment Management, one of the largest asset managers in the world. We partner with many of the world’s largest, most sophisticated investors and financial intermediaries to help them reach their goals through a rigorous, research-driven investment process. With over four decades of experience and trillions of dollars in assets under management, we offer one of the broadest selections of services across asset classes, risk profiles, regions and styles. As pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest. Join us if making your mark in the asset management industry from day one is a challenge you are up for.

Requirements

Demonstrated ability to oversee transfer agency and intermediary servicing activities end-to-end, anticipate issues, and drive timely resolution.
Strong knowledge of TA operating models and controls, including shareholder servicing (call center), account maintenance, 22c-2/large-trade reporting, statements/tax forms, escheatment, and periodic due diligence.
Experience reviewing and validating financial intermediary payments (e.g., 12b-1, shareholder servicing, revenue share), including reconciliation, exception handling, and documentation.
Strong governance and risk mindset; able to document controls, manage issues to closure, and support audit/exam readiness.
Ability to produce clear, board-ready reporting and effectively partner across internal teams, transfer agents, and intermediaries.
Bachelor’s degree
5-8 years of experience
Strong verbal and written communication and interpersonal skills
Knowledge of and experience with DTCC/Mutual Fund Profile II, DST Vision and Financial Intermediary portals

Nice To Haves

Working knowledge of mutual funds and cash/liquidity products but also ETFs, interval funds and other alternative structures is a plus.

Responsibilities

Manage day-to-day mutual fund operations overseeing multiple Transfer Agents.
Transfer Agent oversight includes: call center, blue sky, 22c2, manage, NSCC trade activity, monthly/quarterly statements, tax forms, daily cap stock activity, foreign accounts, fulfillment, escheatment, along with quarterly and annual due diligence reviews.
Assist in the review of monthly/quarterly Financial Intermediary payments for 12(b)-1, Shareholder Servicing and Revenue Share.
Assist with annual intermediary oversight activity, lead quarterly meetings, attend intermediary round table discussions and participate in our cross-functional working group.
Facilitate and review financial intermediary contracts, contract amendments, conduct servicing discussions with intermediaries and coordinate Intermediary set ups with transfer agents.
Prepare quarterly board reporting.
Client Service – assist as a point of contact/liaison with internal teams
Work with transfer agents to implement and complete set up of new product offerings.
Monitor and update DTCC/ Mutual Fund Profile II and monitor other intermediary portals.
Manage end to end process for all in-kind trades

Benefits

our retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
eligibility for certain tax advantaged savings plans
inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks