AVP, Source to Pay - Project Manager

Synchrony•Cincinnati, OH

6d•$90,000 - $155,000•Hybrid

About The Position

The Project Manager leads Source to Pay process-improvement initiatives from concept through early implementation. In partnership with Business Owners, the role clarifies the problem or opportunity, desired outcomes, success measures, and recommended direction. It challenges and simplifies current processes, aligns stakeholders, and translates strategy into an executable delivery approach through process controls, cross-functional sequencing, defined scope and deliverables, and an implementation roadmap. The role may lead the initiative into execution by driving decisions, managing dependencies and risks, and mobilizing teams around a clear plan, or produce a formalized handoff package for a Program Manager to manage ongoing delivery. The position requires collaboration with Business Owners, technology teams, and subject matter experts. It involves structured problem-solving and decision-making, process design and improvement, and preparing initiatives for implementation. The role may also perform other duties or special projects as assigned. Synchrony offers flexibility to work from home near a Hub or from an office. The role requires commuting to the nearest Hub, virtual or physical, for in-person engagement activities such as business or team meetings, training, and culture events. Legal authorization to work in the United States is required; employment visa sponsorship is not available.

Requirements

Bachelor’s degree and at least 5 years of experience in project management or a similar role; alternatively, a high school diploma or GED and 8 years of experience in project management or a similar role.
Proven experience leading cross-functional initiatives from concept through implementation readiness, including defining direction, aligning stakeholders, and driving decisions.
Ability to solve complex problems and translate strategy into an executable delivery approach, including scope, workstreams, milestones, dependencies, and governance.
Experience in process design and improvement, with working knowledge of simplification, standardization, waste elimination, clear handoffs and ownership, and controls-by-design.
Strong written and verbal communication skills, including synthesizing input into clear recommendations, plans, and leadership-ready materials.
Stakeholder-management experience and ability to partner effectively across Business Owners, technology, and subject matter experts.
Must be at least 18 years old and have a high school diploma or equivalent.
Must be willing to take a drug test, undergo a background investigation, and submit fingerprints as part of onboarding.
Must be able to satisfy Section 19 of the Federal Deposit Insurance Act.
Must have legal authorization to work in the United States; employment visa sponsorship is not available.

Nice To Haves

Familiarity with Source to Pay, Procurement, or Third Party Risk.
For internal applicants, familiarity with Source to Pay teams and Coupa is preferred.
Ability to operate effectively in ambiguity and drive action, clarity, structure, and closure.
Comfort influencing without authority, navigating differing priorities, and building alignment.
A curious and constructively challenging approach, including asking incisive questions and testing assumptions.
Independent and proactive management of priorities and momentum across multiple workstreams.
A simplification mindset focused on streamlining processes and improving end-to-end outcomes.

Responsibilities

Partner with Source to Pay Business Owners to define problems or opportunities, target outcomes, success measures, and recommended paths forward.
Document and simplify current processes; constructively challenge current-state workflows and design future-state processes using technology capabilities, process-improvement practices, and process controls.
Break down complex problems, surface tradeoffs and assumptions, evaluate options, drive decisions to conclusion, escalate as needed, and record outcomes in decision logs.
Define and document scope, workstreams, deliverables, milestones, sequencing, dependencies, testing strategies, and resourcing assumptions to develop project plans.
Manage strategic risks, dependencies, and constraints, using knowledge of Business Owners’ objectives and in-flight projects to inform strategy.
Prepare initiatives for implementation by executing process changes or delivering a complete handoff package to a Program Manager for ongoing delivery in a future program increment.
Perform other duties and/or special projects as assigned.