AVP, Scrum Master

Synchrony • Orlando, FL

22h • Hybrid

About The Position

In today's fast-paced business landscape, the ability to adapt quickly and deliver value is paramount. Agile project management has emerged as a transformative approach to project delivery, and behind every successful Agile project, there is a dedicated team that manages the Agile framework with precision and finesse. GOI&T (Global Operations Initiatives & Technology) team has a proven track record of success, and it empowers teams to embrace change and collaborate to achieve results in their projects. The key responsibilities of the team include daily stand ups, sprint planning, sprint review, sprint retrospective and backlog refinement. While they maintain a relentless focus on improving their Agile processes and strive for excellence in project delivery, the GOI&T team can pivot quickly, responding to changing customer needs – consistently delivering value to customers. Role Summary/Purpose: The AVP - Scrum Master will be responsible for leading multiple Scrum/Kanban teams executing on development for Strategic Initiatives supporting Global Operations Initiatives & Technologies. This role is responsible for collaborating with Agile team members including the product owner, engineering teams, business stakeholders & ART leadership with the goal of leading innovative solutions to production as per the Digital First prioritized initiative.

Requirements

• Bachelor's Degree in any discipline with minimum 8+ years of overall experience or in lieu of a degree, 10+ years of overall experience.
• Minimum of 5 years of experience in developing and implementing information systems.
• CSM/SAFe Certified.
• Experience in People/ Vendor management.
• Ability and flexibility to travel for business as required
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• Legal authorization to work in the U.S. is required.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Nice To Haves

• Ability to build & maintain relationships & partnerships with key stakeholders.
• Excellent knowledge of Agile methodologies and practices.
• Excellent verbal, written, and communication skills; able to tailor style/format to varied audiences and stakeholder needs.
• Proven leadership and effective decision-making capabilities; strong business acumen.
• Demonstrated experience in conflict resolution.
• Ability to monitor and manage critical path elements of consolidated projects & programs.
• Experience managing offshore resources; organizing and motivating large cross-functional teams.
• Experience managing projects in large banking and financial services companies.
• Experience leading Agile teams in SAFe (Scaled Agile Framework) involving cross-functional team members (added advantage).
• Strong cross-functional team player with the ability to work seamlessly across a matrix organization.
• Creativity, enthusiasm and energy with a strong customer “can do” attitude and results orientation.
• Hands-on, self-motivated professional style with the ability to effectively prioritize multiple initiatives.
• Ability to understand technical requirements of projects and effectively manage resources, vendors, and test efforts.
• Desire to work in an open, collaborative, and fast-paced environment.

Responsibilities

• Lead and Manage the delivery activities of multiple scrum teams in a manner that aligns with automation strategy set by business counterparts
• Anchor and effectively apply the Agile Manifesto, SAFe core values, Lean-Agile mindset and SAFe principles to lead multiple high-performing, cross-functional agile scrum/Kanban teams as the Scrum Master
• Work with business teams to shape business requirements and provide ongoing communication through project execution.
• Ensures development stories, acceptance criteria, assumptions, and all related documentation are timely and complete, supporting development, testing, and user acceptance activities.
• Assisting product owner to create roadmaps and their dissemination to the team(s), while leading, managing, tracking, and communicating the execution of the plans and ensure that projects are completed on time.
• Communicate and facilitate effectively across diverse audiences within and outside of the Sprint Team (key stakeholders, executives).
• Work with cross-functional teams (not limited to - architects, application engineers, UX designers, and outsourced vendors) to create a holistic roadmap and planning for product delivery
• Well versed in all Scrum/SAFe ceremonies: Daily Standups, Backlog maintenance and Grooming, Sprint Planning and Review, Release Planning, Demos & Retrospectives, Scrum-of-Scrums, Inspect and Adapt event, and PI Planning.
• Manage Sprints - keeping order, process, delivery, priorities accurate and on time
• Keep scrum team focused on concrete priorities while keeping outside influences from disrupting the Scrum team and actively identify and remove waste and distractions
• Work with Product Owners and QA team to ensure that testing and feedback is completed in a timely manner and meeting the Sprint timelines.
• Advocate for autonomous, self-organizing, empowered, and continuously improving teams.
• Continuously strives to coach team and product owner to deliver higher customer satisfaction, improved velocity and delivery predictability, better system performance and enhanced ability to innovate, scale, and meet compliance requirements.
• Lead in production support prioritization with key stakeholders and identify and pursue improvements.
• Facilitate regular meetings with all relevant stakeholders and project team to discuss/share status and to track progress & health of the project.
• Perform other duties and/or special projects as assigned.

Benefits

• eligible for an annual bonus based on individual and company performance.
• option to work from home near one of our Hubs or come into one of our offices.
• You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
• support and encouragement at all levels of the organization— you’ll be provided with the tools and technology to grow your career here.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees