AVP, Sales Operations

Richemont•New York, NY

1d•Onsite

About The Position

Richemont, a global luxury goods conglomerate, is seeking an Associate Vice President, Watches & Jewelry Sales Operations for North America. This role will lead a team responsible for managing sales operations, ensuring smooth product distribution for both retail and wholesale channels, and coordinating logistics. The AVP will drive operational excellence, enhance sales operations capabilities to support growth, develop teams, and ensure a superior client and partner experience. The ideal candidate is highly organized, customer-focused, analytical, and adept at thriving in a fast-paced luxury market.

Requirements

Bachelor's degree in Business, Supply Chain, Operations, Engineering or a related field required.
10+ years of experience in Sales Operations, Supply Chain, Merchandising or Retail Operations.
Passion for delivering exceptional client experience with a customer-first mindset.
Demonstrated success leading and developing high-performing teams.
Strong collaboration skills, with the ability to partner seamlessly with global headquarters and cross-functional teams across an international organization.
Excellent communication and presentation skills, with the ability to simplify complex concepts for diverse audiences.
Strong analytical mindset with advanced experience leveraging data to support business decisions.
Experience developing business intelligence dashboards and performance metrics (Looker preferred).
SAP proficiency.

Nice To Haves

Master's degree preferred.
Experience in luxury, watches, jewelry, fashion, or premium consumer goods.
Experience with one or more of the following is highly valued: Celonis, Microsoft Power Automate, Pega.

Responsibilities

Lead and optimize distribution flows across North America for retail and wholesale channels.
Coordinate client firm orders with boutiques, external partners, and commercial teams.
Manage back-order portfolio and delivery prioritization.
Oversee consignments throughout their lifecycle.
Coordinate buybacks and product returns.
Support product allocation and operational execution for commercial and marketing events.
Coordinate physical flows of products with Richemont logistics teams.
Collaborate with Richemont to ensure timely and compliant deliveries.
Monitor logistics performance.
Conduct stock rebalancing initiatives between boutiques.
Coordinate purchase order creation for new product launches.
Monitor and ensure successful fulfillment of novelty collections and strategic launches.
Ensure timely investigation, resolution, and reporting of claims (overpacks, shortpacks, inventory discrepancies).
Simplify and standardize operational processes in partnership with the Operations Excellence Team.
Build next-generation operational capabilities.
Increase automation through digital tools and system enhancements.
Develop advanced dashboards and KPIs to improve operational visibility and decision-making.
Champion continuous improvement initiatives and foster a culture of operational excellence.
Lead change through communication, collaboration, and training, ensuring strong adoption across boutiques and corporate teams.