AVP, Watches & Jewelry Sales Operations
About The Position
Richemont, a global luxury goods conglomerate, is seeking an accomplished and forward-thinking Associate Vice President, Watches & Jewelry Sales Operations to lead sales operations across Cartier North America. This role involves overseeing end-to-end sales operations, distribution flows, and logistics coordination to ensure flawless product delivery to retail and wholesale channels. The AVP will drive operational excellence, enhance sales operations capabilities to support growth, develop teams, and deliver a best-in-class client and partner experience. The ideal candidate is highly organized, customer-focused, possesses strong analytical skills, and thrives in a fast-paced luxury environment.
Requirements
- Bachelor's degree in Business, Supply Chain, Operations, Engineering or a related field required.
- 10+ years of experience in Sales Operations, Supply Chain, Merchandising or Retail Operations.
- Passion for delivering exceptional client experience with a customer-first mindset.
- Demonstrated success leading and developing high-performing teams.
- Strong collaboration skills, with the ability to partner seamlessly with global headquarters and cross-functional teams across an international organization.
- Excellent communication and presentation skills, with the ability to simplify complex concepts for diverse audiences.
- Strong analytical mindset with advanced experience leveraging data to support business decisions.
- Experience developing business intelligence dashboards and performance metrics (Looker preferred).
- SAP proficiency.
Nice To Haves
- Master's degree preferred.
- Experience in luxury, watches, jewelry, fashion, or premium consumer goods.
- Experience with one or more of the following is highly valued: Celonis, Microsoft Power Automate, Pega.
Responsibilities
- Manage the Sales Operations function across Cartier North America, ensuring appropriate processes, tools, and systems are in place to support boutiques and external partners.
- Foster a culture of operational excellence and continuously improve the performance of sales operations.
- Lead and optimize distribution flows across North America for retail and wholesale channels.
- Coordinate client firm orders with boutiques, external partners, and commercial teams.
- Manage the back-order portfolio and delivery prioritization.
- Oversee consignments throughout their lifecycle.
- Coordinate buybacks and product returns.
- Support product allocation and operational execution for commercial and marketing events.
- Coordinate physical flows of products with Richemont logistics teams, from distribution centers to boutiques, external partners, and clients, and from boutique to boutique.
- Collaborate with Richemont to ensure timely and compliant deliveries.
- Monitor logistics performance.
- Conduct stock rebalancing initiatives between boutiques.
- Coordinate purchase order creation for new product launches.
- Monitor and ensure successful fulfillment of novelty collections and strategic launches.
- Ensure timely investigation, resolution, and reporting of claims (overpacks, shortpacks, inventory discrepancies).
- Simplify and standardize operational processes in partnership with the Operations Excellence Team.
- Build next-generation operational capabilities.
- Increase automation through digital tools and system enhancements.
- Develop advanced dashboards and KPIs to improve operational visibility and decision-making.
- Champion continuous improvement initiatives and foster a culture of operational excellence.
- Lead change through communication, collaboration, and training, ensuring strong adoption across boutiques and corporate teams.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
