AVP, Field Operations

Selective Insurance Company of America•UNAVAILABLE, Pennsylvania

3d•Hybrid

About The Position

At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Requirements

Must have valid state-issued driver’s license in good standing and be able to drive an automobile.
College degree with 6 years of Commercial Underwriting, Agency Management and Marketing experience.

Nice To Haves

3 years Supervisory experience.

Responsibilities

Manage the success and profitability of assigned AMS territories within the region and supervises the activities of the AMSs responsible for those territories.
Provide continuous training, coaching, and feedback to the AMSs.
Create business partnerships with inside underwriting teams, small business team and SBU staff.
Develop strong agency relationships and presence within the territory through regular agency visits and strong agency management activities.
Promote the development and production of profitable business through the supervision, training, coaching, and monitoring of AMS activities and goals.
Monitor adherence to company underwriting guidelines and provide feedback and guidance to AMS/Agent.
Works closely with the field operations manager in achieving budgeted regional financial goals.
Establish procedures and controls to ensure accomplishment of service standards with assigned AMS staff.
Oversee activities, workflows, and productivity to ensure compliance with company, regulatory, consumer and technical standards.
Promote the use of technology to improve overall efficiency, productivity, and service both internally and externally.
Identify field weaknesses and implement improvement plans that bring AMS staff performance to an acceptable level.
Work with regional management and AMSs in preparing and participating in a variety of important meeting forums, such as the AMS conference, producer council meetings and regional sales meetings.
Assist in developing and implementing important strategies related to market share, agency appointments, product marketing, and other key corporate strategies.
Monitor all communications to agents and follows up with AMS on the marketing effect and effectiveness of our communication.
Responsible for automobile travel within territory traveling to agent offices.
Must be able to drive an automobile to travel within territory.