AVP /Retail Service Manager

Spencer Savings Bank•Elmwood Park, NJ

12d•$81,348 - $101,686

About The Position

Responsible for managing the day-to-day operation of the retail branch network to maintain excellence in customer service and operational control while maximizing performance and profitability. Ensures branch network compliance with anti-money laundering (AML) policies and procedures, safeguards branch assets, and helps defend against bank fraud. Oversees the Retail Service Department, which consists of Assistant Retail Service Manager and Generalists.

Requirements

College degree, or at least 8 years of Retail Banking Operations experience.
At least 8 years of retail banking experience in a dynamic branch environment.
Excellent communication, organizational, and operational management skills.
Excellent customer service and interpersonal skills.
Proficiency in Branch Automation, Management Information Systems, and core processor systems.
Proficiency with word processing, spreadsheet, and banking software.
Leadership skills and the ability to drive a team.
Proven ability to coach and develop others.
Excellent analytical skills and ability to work under pressure.

Responsibilities

Develop, recommend, implement, and administer policies and procedures that support excellent customer service and comply with bank policies, procedures, and government regulations.
Direct and support branch management in day-to-day operations.
Provide in-depth support and consultation to the Retail Division regarding the bank’s core system; troubleshoot complex issues with Retail Banking users and liaise with the core system provider.
Research core system functionality that supports division business needs and implement appropriate solutions.
Work with IT, Core Support, and Finance to create and adjust reporting tools supporting Retail Division business intelligence needs.
Oversee and administer the bank’s deposit account analysis program, ensuring client account data integrity and monitoring waivers and charge-code discrepancies to enforce service-charge collection.
Coordinate research on in-depth compliance matters related to suspicious activity reporting and support the Retail Division at related committee meetings.
Monitor branch network operational systems and recommend changes.
Develop Management Information Systems that report critical data to Retail Management.
Monitor operational efficiencies and recommend branch workflow changes.
Coordinate implementation of new products and services, and changes to existing products, services, or fees, with the Deposit Operations Department.
Monitor and report large currency transactions to ensure compliance with the Bank’s AML policies and procedures.
Perform duties in compliance with applicable legal and statutory regulations and professional responsibilities and obligations.
Adapt branch service policies and procedures to new technologies for digital delivery channels.
Work with the Deposit Operations Manager and branch management to identify and prevent losses due to account fraud and operational errors.
Oversee the Retail Service Department, including Assistant Retail Service Manager and Generalists.
Perform other duties as required.