AVP/Regional Branch Manager

HEBRON SAVINGS BANK•Vienna, MD

3h•Onsite

About The Position

The primary responsibility of the Regional Branch Manager is to manage a designated group of branches and serve as a Branch Manager for one of those locations. This includes the direct supervision of those Branch Managers as well as the Branch staff at the Regional Manager’s home location, ensuring they provide excellent customer service, meet performance goals, and adhere to regulations and procedures. This role involves leadership, growth and retention efforts, staff development, and operational oversight. Responsible for developing and implementing strategies that drive growth, maintain a strong community presence, support the HSB brand, and build a strong internal culture consistent with the HSB Mission, Vision, and Blueprint.

Requirements

Minimum of 5 years of banking experience with at least one year as Branch Manager preferred.
Proven leadership and management skills
Excellent customer service and interpersonal skills
Ability to prioritize task, delegating when appropriate
Excellent written and verbal communication skills
Proficient with Microsoft office and Microsoft Excel

Responsibilities

Work with the Vice President of Retail Banking and Delivery to develop strategies to drive deposit and loan growth, achieve retention targets, develop new business relationships, and solidify community engagement.
Provide leadership, guidance, and mentorship to Branch Managers in their region and home branch staff, fostering a positive work environment and promoting professional development.
Utilize knowledge and experience in exercising discretion and independent judgement in resolving problems and answering questions.
Ensure exceptional customer service standards are maintained across all branches and address escalated customer issues and inquiries.
Ensure that customers are served promptly and efficiently in accordance with established bank policies and procedures.
Build and maintain strong relationships with community leaders and stakeholders.
Develop and support meaningful community outreach and sponsorship programs.
Oversee daily home branch operations.
Manage staff scheduling and handle complex customer complaints for their region.
Ensure all branches comply internal procedures and minimize errors.
Coordinate the activities of home branch personnel by managing work assignments, answering questions, solving problems, helping with complex transactions.
Evaluate and process consumer loan requests according to established procedures in their home branch.
Ensure each Branch Manager in their region can evaluate and process consumer loan requests according to established procedures.
Ensure the facilities and equipment are properly maintained to safeguard against financial loss to the bank or personal injury to customers or employees.
Drive deposit and loan growth, achieve retention targets, maintain and improve customer feedback scores, and develop new business relationships within the region.
Monitor branch performance and ensure branches meet or exceed growth and performance goals.
Provide front-end centralized home equity and home equity line of credit application processing for all customers and prospects in their home branch.
Ensure that each Branch Manager in their region can effectively provide front-end centralized home equity and home equity line of credit application processing for all customers and prospects in their branch. Perform review function and participate in structuring of loan requests unable to be completed by Branch Managers in the region.
Promote growth and profitability by developing and maintaining positive relationships with new and existing customers visiting the branch as well as through business development calls and outreach to customers and prospects.
Ensure all branches comply with relevant banking regulations, laws, and internal policies.
Ensures staff follows operational and security policies and procedures; train staff on appropriate policy and regulatory issues.
Participate in required compliance training and ensuring compliance with all regulations that apply within the scope of the position. Day-to-day oversight responsibility for ensuring compliance with regulatory laws as they relate to functions within their departments.
Conduct monthly audits in their home branch to ensure branch personnel are properly following bank procedures and policies as expected and confirm audits are completed in the branches they oversee.
Conduct monthly brand assessment to ensure the branch meets the requirements of our brand image expectations.
Train, coach, and motivate branch staff to improve their performance and enhance customer service.
Maintain and execute a schedule of Branch Manager observation and coaching.
Complete and conduct performance appraisals; act as final authority for issue resolution for the home branch.
Coach staff and Branch Managers. Communicate performance expectations and provide timely and beneficial feedback to employees aiding in their development. Make timely and appropriate corrective/disciplinary actions when necessary.
Review and approval all branch personnel performance evaluations prior to delivery.
Partner with Human Resources on all branch personnel performance and corrective action discussions.
Identify opportunities to improve operational efficiency and customer experience and make recommendations to the Vice President of Retail Banking and Deliver.
Performs other duties necessary to meet the goals and objectives of this position.