AVP, Provider Training

Synchrony•Cincinnati, OH

5d•$75,000 - $130,000•Hybrid

About The Position

This role leads a virtual team of Provider Training Specialists responsible for engaging healthcare providers through outbound outreach to drive onboarding required training completion, early activation, and ongoing education on CareCredit financing solutions, products, tools, and platforms. The leader is accountable for team performance, quality assurance, and adherence to key metrics, while also owning strategic initiatives to optimize the provider training journey end-to-end through process standardization, cross-functional partnership, and continuous improvement. Success in this role requires strong operational vision and disciplined execution—translating strategy into scalable processes, measurable outcomes, and consistent team delivery.

Requirements

Bachelor’s Degree or 3+ years of experience in a financial services, collections, operations or customer service environment.
Min 1-year experience with SalesForce.com
Minimum of 3 years of leadership experience
Minimum 1 year of direct people management experience
Ability to drive results – established track record driving results across multiple initiatives simultaneously with productivity
Excellent verbal/written communication skills
Strong teamwork & conflict/problem resolution sills
The required availability hours for this role are Monday – Friday 6am – 4:30pm AZ time with the willingness to work a flexible schedule
Ability and flexibility to travel for business as required
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

Bachelor’s degree or equivalent experience in a similar role.
Excellent PC skills, with Advanced Excel Expertise - including report writing and cell functions as formulas, sorting and grouping, pivot tables.
Knowledge of CareCredit products
Desire to learn & adapt in a fast paced, advocate of change, demonstrate flexibility – ability to lead and influence others to the same
Excellent interpersonal, influencing and presentation skills
Proven ability to work effectively across multiple functions and levels of management
Self-motivated, ability to perform & make decisions with minimum supervision
Prior experience in a training role/environment

Responsibilities

Lead and develop a virtual team to deliver a superior, professional provider experience through outbound engagement.
Drive daily and monthly productivity, adherence, and performance against key quality and operational metrics.
Coach specialists to deliver authentic, needs-based interactions that emphasize CareCredit value and improve provider engagement.
Ensure associates document interactions accurately in SFDC and share best practices to improve right-party contact and engagement.
Maintain ongoing specialist readiness through education on program updates, products, and market changes.
Engage newly enrolled providers (via Salesforce training cases) to influence certification completion and successful program adoption.
Deliver refresh training and education to existing provider offices to improve understanding and usage of the CareCredit program.
Educate providers on new product introductions and support adoption and integration into office workflows.
Identify opportunities to route engaged providers to Sales partners to support growth.
Own performance reporting and analysis, using data to connect team activity to certification completion, training outcomes, and adoption.
Develop insights and action plans to improve conversion, engagement, and training effectiveness; monitor progress through metrics.
Demonstrated ability to define an operational end-state, translate strategy into actionable workflows, and execute with rigor—driving adoption, performance outcomes, and continuous improvement through clear governance, metrics, and accountability.
Plan, execute, and manage pilot programs from initiation through post-launch evaluation, ensuring stakeholder alignment, operational readiness, clean handoffs, and measurable outcomes.
Establish and facilitate recurring operating cadences (e.g., bi-weekly) with stakeholders to review results, align priorities, and drive continuous improvement through action plans and follow-ups.
Develop playbooks for emerging channels/partner types (e.g., Integrated Solution Vendors, Pay Monthly, MSF, including workflows, readiness criteria, governance, and engagement models.
Create, document, and standardize team processes to streamline execution and ensure consistent quality; maintain a centralized SharePoint repository as a “one-stop shop” for Provider Training Specialists.
Perform other duties and/or special projects as assigned.